Practice and client management

Companies are scrambling to ensure that the millions who take on work outsourced by firms from airlines to insurers can keep going as the nation mandates increased work from home.

It is of strategic importance that we ensure our information technology is supporting the entirety of the organization and its ability to communicate.

The situation is changing rapidly, testing organization capacity and operational planning.

Heading into the New Year, many enterprises are looking at how AI and data analytics can drive their digital transformation journeys.

The findings of a new survey show that many field agents think the technology tools provided by their organizations are not evolving as quickly as their needs are.

Many insurers are reconsidering outdated product-driven business models and turning their focus to improving the customer experience.

Instead of overloading customers up front with a fog of terminology, we are trying to provide just the right information at the right time.

Guthrie is applying a combination of strategies to uncover customer-experience needs and execute profitable solutions.

Team-builder has been instrumental in helping the firm grow from $700 million in assets under management in January 2017 to $9 billion by the end of 2018.

As Hurricane Dorian bears down on the U.S., some health payers are moving to assist members in the wake of expected storm impact and lack of access to health services.