Practice and client management

Puneet Bhasin arrives at the carrier by way of Waste Management, and will lead the company's new multi-year digital transformation initiative.

Biometric and mobile technology offer carriers opportunities to engage customers more often and with more value.

CDPs enable reliable and standardized data to inform consistent, data-driven customer engagements, which is where data becomes information.

Insurers can expect to receive a lot of update requests during the claims process, and should turn to AI to process them efficiently.

The industry is not just building for prime, low-risk, high-end customers: The more sustainable value comes from a little bit of revenue from a lot of customers.

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

Staffing firm TEKsystems finds that new digital initiatives don’t fall within IT’s purview.

The israeli vendor will merge Adaptik's core offerings with its cloud-based analytics platform.

The German insurer is reportedly looking at XL as a potential target to grow its casualty coverage business in the U.S.