Practice and client management

The P&C carrier has found that IT infrastructure investments allow it to support new sources of data, like drones and smarthome devices.

Business-wide transformation begins with a thorough diagnostic of competitive strengths and challenges that enables leaders to prioritize where they want to start.

Carrier leaders are optimistic that they have figured out the best way to navigate digitally driven upheaval in the industry, says PwC survey.

Insurer joins AIG and Japanese carrier Dai-ichi Life as founding members of the consortium aimed at increasing Asia’s footprint in the global insurance market through emerging technologies.

Iván de la Sota begins his new role on April 1 following two-plus years leading the insurer's Iberian and Latin American division.

Life insurer announces 'collab 3.0 EMEA,' in search of new products tailored for improved customer engagement, sales and operations.

An unprecedented, industrywide survey of sexual harassment in the professional workplace reveals industries with the highest prevalence of unwanted sexual behavior, the differences between large and small companies, and blind spots that may be preventing corrections. Fortunately, the data also lights a path forward.

Human resources professionals are looking to fight bad behavior driven by upper management.

John Geyer, head of the life insurer's innovation office, sheds light on MetLife's work with insurtech startups, established tech companies and ways to create a creative culture within to reach the millennial market.

Carriers are going digital to cut operating costs and break into the younger consumer market, according to a new report from Celent.

Cloud for ancillary services has risen in insurance, and within the past few years the trend has expanded to include core as well with Tier-1 carriers migrating to the model.

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

Incumbents benefit from high barriers to entry, but are themselves less efficient and innovative, Accenture claims.

The carrier piloted Snapsheet’s technology before launch, and found claims were settled up to 40% faster using the insurtech's software.

New technology organization structure aims to improve customer experience, CIO says.

Puneet Bhasin arrives at the carrier by way of Waste Management, and will lead the company's new multi-year digital transformation initiative.

Biometric and mobile technology offer carriers opportunities to engage customers more often and with more value.

CDPs enable reliable and standardized data to inform consistent, data-driven customer engagements, which is where data becomes information.

Insurers can expect to receive a lot of update requests during the claims process, and should turn to AI to process them efficiently.

The industry is not just building for prime, low-risk, high-end customers: The more sustainable value comes from a little bit of revenue from a lot of customers.