Practice management

Remembrance Life designed to offer death benefits in a variety of ways.

Growth strategies aimed at baby boomers may be losing their effectiveness among younger consumers, as the population becomes more racially and ethnically diverse, according to “Life-Annuity Consumer Markets Annual,” from Conning. Additionally, generational attitudes toward financial services products and technology are not only different, but evolving.

Cyber coverage levels also increased according to the report. Across industries, limits purchased in 2012 averaged $16.8 million, a 20-percent increase over 2011. Communication, media and technology companies led other industries in terms of average limits purchased, at $33.4 million, and the rate of increase, which was nearly 36 percent.

With persistently low interest rates continuing to dampen profitability, group life/annuity/voluntary benefit insurers are investing in benefit and policy administration systems, customer and agent portals, and easy enrollment capabilities to increase profits, according to “Business and Technology Trends: Group Life/Annuities/Voluntary Benefits,” a report from Novarica.

Armed with analytics, insurers should be able to make better business decisions more quickly and mobilize teams to connect better with customers, leading to success and growth, according to PwC.

Enservio, a provider of software and services to property insurers, has launched ContentsExpress, an online contents valuation tool designed to accelerate the contents claims process for property insurance claims.

With just weeks before launch, MetLife Spain had to completely rethink its stalled customer document creation project.

A 30-year-old in the industry explains what he would like to see as the transformation of the way insurance is conducted continues.

Despite billions spent on marketing, the majority of consumers don't have a retirement savings and income plan.

Agents and carriers are tripping over themselves, when they should be working together.

The insurer signs on for another three years with Merkle.

Adapting social practices in core systems operations may be insurers' best opportunity to leverage social networks.

Capgemini report finds internet/mobile channels have great potential to make customers happier, which may come at the expense of agents.

Generation Y consumers present a unique and fast-moving target for insurers; catching them may require real-time insights and even faster, more agile systems.

The move to new and unfamiliar markets is opening up insurers to risks about which they have virtually no data.

Temkin Group, a customer experience research and consulting firm, asked 10,000 U.S. consumers to rate their customer experiences on a scale of 1-to-7, in terms of being functional, accessible and emotional. Temkin limited the analysis to 246 companies, each of which included responses from 100 or more consumers. USAA was the top-ranked P&C insurer, and TriCare was the top-ranked health plan.

Celent recognizes the technology initiatives of 15 insurers and names XL Group the Model Insurer of the Year.

IBM study finds consumers more likely to buy from agents or intermediaries than websites.

Angelyn Treutel, president, SouthGroup Insurance, is given 60 seconds to outline the increasing importance of agency management.

Recent statistics present the average consumer who wants to purchase insurance using a mobile device.