Practice management

Health plan members are offered text messaging as a way to communicate with customer service reps.

Solution developed by key members of Open Claims Alliance designed to reduce claims management costs and enhance quality of service for customers.

Participants can now enroll automatically through ExpressEnroll, MassMutual's new online tool.

Google Health got shot in the arm with the signing of its first insurer, Blue Cross Blue Shield of Massachusetts, which will offer its 3 million members a plan designed to enable them to keep better track of their medical information.

Surveys conducted by four chapters of the Professional Insurance Agents’ organization reveal that the treatment and support they receive from their carriers comprise more than customer service.

The enhanced business succession planning program is designed to provide advisors and their clients the materials and strategies needed to build a succession plan.

Predictive analytics, customer relationship management software and business applications are the key to carriers developing an effective mobility strategy.

Carriers can blend automation with personal service to reach multiple generations and achieve a competitive edge.

With an influx of tech-savvy customers, carriers must devise new customer service philosophies to meet differing service expectations.

Whether it's ripping and replacing or maintaining and enhancing, experts recommend insurers take action with their billing systems.

Brookfield , Wis. , - Pekin Insurance Co., a provider of property, casualty, life, individual, business, and group products, plans to implement an advanced billing solution from Fiserv Inc., a Brookfield , Wis. , provider of technology solutions for the financial and insurance industries.

Insurer is processing claims and serving meals in storm-damaged Minnesota town.

Alliant will provide ClearPoint with the ability to bring P&C expertise to its clients from a proven industry leader, as well as an extensive national service delivery platform.

The Wall Street Journal reports that Hewlett-Packard is reportedly nearing a deal to buy Electronic Data Systems for between $12 billion and $13 billion.

Versata executives expect to meet with Clear’s customers to describe the benefits of the customer success program, and formulate a plan to ensure continued mutual success.

Greenwich Associates presents the award based on a study of 714 risk managers, which concluded that insurers’ claim management process is a significant determinant of customer satisfaction and loyalty.

A new report says telematics will help insurers improve the accuracy of their risk-based pricing models, and potentially allow them to offer more variable, pay-as-you-drive pricing models.

The Massachusetts Association of Insurance Agents alleges the company’s online quotes mislead consumers in Massachusetts.

A new architecture and associated document management solution is streamlining enrollment at Unum Group.

Travelers mobilized its Catastrophe Response Team and Farmers Insurance opened a temporary claims location to aid customers.