Practice management

ALPHARETTA, Ga.--ChoicePoint today announced its acquisition of Priority Data Systems, based in Omaha, Neb., a provider of comparative rating software solutions to the independent insurance agency market. Terms of the acquisition were not disclosed.

Along with "dot-com," another linguistic relic of the late 1990s is "CRM." The acronym is barely uttered anymore in polite business circles--at least not without knowing, sideways glances. That's because the promise of both the Internet and customer relationship management were notoriously inflated during the last few years of the 20th Century, and many companies that bet too much on those promises lost millions."From the late 1990s through about 2001, there was this tremendous expectation that CRM in conjunction with the Web was going to solve everybody's problems," says Tom Congoran, vice president of health care at Pegasystems Inc., a Cambridge, Mass.-based business process management (BPM) software firm.

The Chubb Group of Cos. is making processing E&O insurance coverage easier for agents with an intuitive, customized Web-based solution that's proving to be a smart investment.Providers of errors and omissions (E&O) insurance coverage market the product knowing that corporations are eternally liable for their mistakes and oversights.

Carriers that provide coverage for rare, valuable items understand that it's ill-advised to assign appraisers who specialize in fine art or jewelry to assess the valuation of an expensive item outside their realm of expertise.Selecting the wrong appraiser can result in an inaccurate assessment-one that not only negatively impacts an insurer's risk exposure, but also can affect the price a policyholder pays for coverage.

As insurers "Web-enable" their core applications to provide agents, claims professionals, customer service representatives and customers access to data and transactional functions, poor Web site performance becomes more than an annoyance to end users. It becomes a critical component to a company's success.A London-based firm that operates a hub for cedants, brokers and reinsurers to collaborate, share data and transact business online realized the importance of this issue when London users of its Singapore-hosted data management center (DMC) application reported slow page refreshes and data downloads.

Cedar Rapids--Fiserv Insurance Solutions, a unit of Fiserv, Inc. and an innovative solutions provider for the insurance industry, announced availability of the 1.2 version of Fiserv Advanced Billing, a Web-based system utilizing the J2EE (Java 2 Enterprise Edition) platform.

NEW YORK-- A poll of attendees at The Conference Group's 16th Annual Executive Conference for the Property-Casualty Industry has found that executives expect changes in the brokerage and regulatory models to have fundamental and long-lasting effects on the industry, including downward pressure on industry compensation, with pricing likely to increase.

EL SEGUNDO, Calif.--Computer Sciences Corporation

PORTSMOUTH, NH--Bottomline Technologies today announced the expansion of the company's financial Business Process Management (fBPM) solutions. These fBPM solutions are designed to streamline paper-driven order-to-cash and purchase-to pay processes -- enabling organizations to more effectively manage their financial assets and trading partner relationships.

Newark, Calif.--Risk Management Solutions (RMS), the world's leading provider of products and services for the management of catastrophe risk, today announced that it provided the risk analysis for a securitization of U.S. hurricane and earthquake risk by The Hartford Financial Services Group, Inc.

Seattle--Safeco announced it is once again expanding the product breadth available on its single-platform online sales center Safeco Now. In a breakthrough move for small-business insurance sales, the company has introduced functionality allowing independent distributors to quote and issue commercial multi-peril (CMP) policies in as little as five minutes.

Ken A. Crerar, president of The Council of Insurance Agents & Brokers, issued a statement in response to testimony at the Nov. 16 hearing of the Senate Governmental Affairs Subcommittee on Financial Management, the Budget and International Security.

DARIEN, Ill.--Quotesmith.com Inc., a provider of insurance quotes from over 200 leading companies, has received a subpoena requesting documents and seeking information from the State of Illinois Department of Financial and Professional Regulation, Division of Insurance. Quotesmith.com intends to cooperate fully with the Illinois Division of Insurance.

New York, NY--MetLife announced that it's online employee benefits management portal, MetLink, received the 2004 E-Fusion award for Customer Service and Benefits Management. This prominent industry award, presented at the AM Best Insurance and Technology Conference, is awarded to insurance companies and their affiliates for outstanding, resourceful uses of technology in the insurance industry.

FALLS CHURCH, Va.--The Accredited Standards Committee (ASC) X12 and the Data Interchange Standards Association (DISA) have launched the ASC X12 Implementation Guide Request for Interpretation Web site.

The incentive of insurers to explore online learning, beside the low travel costs and reduction of lost agent and employee productivity, is the fact that carriers can turn around training relatively quickly. This is essential with so many new products, regulatory compliance requirements and other liability issues nipping at their heels.

PORTLAND, Ore.-- Standard Insurance Company, a subsidiary of StanCorp Financial Group, Inc., today announced the release of The Standard Select(SM) suite of insurance products, which feature enhancements to the company's Group Life, Long Term Disability (LTD) and Short Term Disability (STD) insurance options for small businesses.

Nothing tests the resolve of an insurance company's claims processing division more dramatically than a natural catastrophe.Typically, one natural disaster is enough to test the capabilities of the most competent claims units, but when four hurricanes struck the Southeast during a six-week period between August 13 and late September, it proved to be an unprecedented succession of disasters, insurers concur.

Insurance companies have been battling for high rankings on the search engines for years. Now, making an end-run around the search engine wars by simply paying for placement.With these firms, the game is no longer who is best at coding search-engine friendly pages. Instead, it's who is willing to bid the most for the most popular keywords used by people searching for insurance on the Web.

As it pertains to information technology strategies, life insurers are regarded by many industry experts as trailing their counterparts in the property/casualty and even health insurance sector.But when Waterloo, Ont.-based Manulife Financial of Canada in September announced plans to partner with CGI Group on a $100 million IT application outsourcing initiative, it presented further evidence that life insurance companies might be collectively poised to make a bolder commitment to IT strategy.