Xuber’s claims management application selected to help automate and measure stages of the claims life cycle.

The STG suite is available on a private cloud, along with ISO content support.

The tools and methodologies for cloud security are readily available.

A software malfunction forces residents who began the insurance enrollment process — or tried to update their data — between February 17 and midday February 19 to go into the system and start again.

The firm says CRM users who avoid MDM will derive erroneous results that annoy customers, resulting in a 25 percent reduction in potential revenue gains.

Amica Mutual, USAA and four others recognized by J.D. Power for customer service excellence; survey finds customers compare customer experiences across industries.

The COE will allow IT and business functional groups to collaborate in driving advanced analytics solutions.

Net income climbed to $4.99 billion, or $3,035 a share, from $4.55 billion, or $2,757, a year earlier.

While agents and carriers have significantly improved the flow of data, carriers that opened a path for clients to log directly into their proprietary websites presents a problem.

A recent Novarica report shows external threats, such as network technology vulnerabilities and mobile device issues, are driving insurers to increase IT security spending.

By casting a wide net and recruiting candidates based on skill rather than experience, Allstate's SVP of quantitative research and analytics Eric Huls, and many other insurers, are putting in the extra work to fill a shortage of predictive modeling talent.

The practice focuses on the development and delivery of cyber reinsurance solutions to address cyber security risks.

Amica Mutual, Erie and Nationwide ranked highest in homeowner claims satisfaction, according to J.D. Power.

Eighth annual awards program uncovers the best of the best in insurance innovation among both technology users and providers.

Software helps the insurer monitor and archive its activity in social media, while enabling the company to plan and publish content to multiple social platforms simultaneously, track consumer engagement and participate in meaningful two-way dialogue.

Organizations that want to make their first cloud services investments will look to build business cases that encompass longer-term IT and business value.

While customers who report positive mobile and Internet experiences are most likely to buy more and offer referrals, that experience frequently falls short of customers’ expectations, says Capgemini.

IBM will host a mobile developer challenge that urges programmers to create consumer and business apps powered by Watson.

RiskAgility FM offers financial modeling and analytics designed to fit insurers’ products and business processes.

John Hancock, CNA, Millers Mutual are among the insurers named as finalists for Celent’s Model Insurer awards.