If you’re only watching social media chatter, there are big customer support and marketing opportunities passing your business by.

Insurers rank location-based services as most important on their list of needs.

Joe McKendrick, principal, McKendrick & Associates, is given 60 seconds to outline cloud operations from the outside in.

Society to go with Cover-All’s Dev Studio and Test Studio for commercial lines underwriting and rating.

AIG takes a hit; Allianz Life, State Auto and two others also announced Q4 and 2012 financials this week.

Business intelligence will still see billions of dollars, but struggling global economics and slowed sales cycle are hampering growth.

The use of enterprise risk management applications continues to evolve, according to “2012 U.S. Enterprise Risk Management (ERM) Survey,” from Gen Re. The survey focused on setting biometric risk assumptions, which had largely been ignored by previous ERM research.

Partnership provides mobile access for group life insurance enrollees to view their accounts.

Catching instances of fraud is good, but the downstream effects can be even more impressive.

While insurance deal volume remained flat in 2012 compared to 2011, momentum increased in the final quarter of 2012; PwC expects this momentum to continue into 2013 despite the ongoing economic uncertainty, according to a new report from the consulting firm, titled “A case for optimism, in the face of uncertainty: 2013 U.S. financial services M&A insights.”

North American insurers ranked product pricing (51 percent versus 39 percent in 2010), risk strategy (48 percent versus 38 percent in 2010) and reinsurance strategy (44 percent versus 34 percent in 2010) as the areas of their business most impacted by their evolving enterprise risk management (ERM) programs, according to a new Towers Watson survey.

Indexed and deferred income annuity sales experience significant growth, but declining sales of fixed and variable annuities drag down total annuity sales.

Here's a sneak peek at our next installment of "A Day on the Job," with Nate Root, CNA's SVP of Shared Services. Check back on 2/28 for the full story.

New York, New Jersey and Connecticut make up 218,000 of the claims.

A new report highlights a wave of mobile-focused techniques spreading among hackers.

More than one-third (36 percent) of 18-to-29-year olds reported one or more traffic tickets in the past five years, the highest percentage of any age group surveyed, according to a survey from InsuranceQuotes.com.

In testimony, PCI points to studies indicating credit-based insurance scores are highly predictive and result in lower rates for more drivers.

Two-year modernization initiative will overhaul all Gerber Life's lines of business.

The convenience and scalability the cloud offers is too great for the industry to ignore any longer.

A new report from Celent outlines the process of going from a big data spectator to becoming a practitioner and more.