Outsourcing is still a multi-billion dollar industry, but the future is getting cloudy as the market braces for a transitional phase.

Appointments aimed at helping company provide support to insurers creating usage-based insurance products.

Vendor incorporates Duck Creek's policy software in an attempt to offer more robust P&C product.

Suite to replace multi-system legacy environment with single system for processing of all products.

How one financial services outsourcer reduced the pains of taking on new customers.

What procurement and vendor management functions should be doing for you, and a can't-miss guide on how to use them more effectively.

Broker technology firm nabs needs-assessment and financial planning software provider.

Electronic marketing solution professes the ability to match critical intelligence with potential business opportunities.

MajescoMastek hired to simplify the carrier's current system of processing policies.

The specialty provider of fraud solutions to the health care industry hopes the partnership can provide them with further insights into how fraudsters operate regionally.

Additional processing centers to open in Hong Kong, Malaysia as part of global expansion initiative.

A new study shows, surprisingly, that outsourcing internal help desk functions is declining, despite the cost savings.

Reverse the hiring process with capacity management, a focus on internal productivity and a reduced emphasis on arbitrary goals.

Meet the notable achievers and honorees recognized at this year's Women in Insurance Leadership Awards, and see the results of INN's own survey of professional women.

2011 IT Outsourcing Spend Flattens

Study shows IT executives are maintaining the status quo, awaiting evidence that the tenuous economic recovery will progress before engaging in more strategic outsourcing initiatives.

Decade-old BPO relationship to continue through 2014.

Life insurer aims to remodel data center infrastructure using the tools of the publicly traded Australian vendor.

There are seven sets of open-source applications that run everything from front offices to CRM.

Insurers addressing fraud, compliance and SaaS integration, notes solution provider.