Joe McKendrick

In order for ideas to freely flow within an insurer, an IT department may need to step in to enable that conversation.

Technology is fueling the shift from a reimbursement model to a prevention/loss-control one for P&C carriers.

When it comes time to migrate to a newer system, you shouldn’t have to worry about the fate of customer information.

Insurers could clear up a lot of client management headaches in one fell swoop with desktop virtualization.

Aetna provides an example of private cloud operations being more cost-effective and efficient.

A new way of looking at technology and work, brought over from the manufacturing sector.

If you have been with a company that has acquired or merged with another, you have likely felt the pain that goes with merging systems and data sets — but does it need to be that difficult?

How one insurance company re-created mainframe logic on a Windows/.NET server environment.

Four tips from a recent book that provide business executives with everything they need to know when working with analytics.

Enterprise architect extraordinaire James McGovern discusses best practices for migrating and improving policy administration systems.

Legacy systems upgrades were once mainly beneficial to IT operations, but now, they make or break a company's competitive advantage.

Big data is becoming more and more responsible for insurance business initiatives, including advertising.

How one insurer adopted 'ERP for IT' to build repeatable, business-savvy processes.

A new book breaks down a tech-savvy approach for insurers looking to decipher the habits of online consumers.

How to effectively deal with the insurance equivalent of enterprise resource planning: policy administration systems.

Using a top-tier insurer as an example, analysts advise companies to start small and think big.

Insurers are going to have to double down on efforts to attract and retain technology talent, before they're absorbed elsewhere into the digital economy.

When it comes time to make a change in a policy admin system, a lot of planning, negotiating and hand-holding will be required.

Critic claims that even though BI and analytics software is powerful, it is still out of reach for general business users.

The stage is set for Siri-like capabilities across all BI systems, as well as more automated decision-making.