Joe McKendrick

The accuracy, scalability, consistency and accessibility of APIs is critical to avoid potential errors or issues.

While enterprises are hungry for talent to bring them into the analytics age, skills shortages have been holding them back. Can automation help alleviate the need?

Machine-learning algorithms may already be having a huge impact on many key business processes, from customer service to managing finances.

Venture Scanner says $435 billion has flown to 535 insurance tech startups. Here are the top winners.

Why one expert thinks blockchain technology is a good fit for the insurance industry.

That depends on the agent's depth of dealing with customers, say experts.

Enterprise architecture tends to be misunderstood and marginalized, but some insurance companies get it, and are leading examples for others.

Within the span of an insurance transaction, there are multiple phases involving many different moving parts, from the time a customer requests a quote to the application process to claims.

New business and analytical models are changing the way existing players do business, not disrupting with Silicon Valley-style startups.

Is it time for insurance companies to start gravitating away from the business of managing large data centers to depend on the cloud?

Not only is the API economy delivering business advantages, but also elevating the careers of IT professionals from systems maintenance roles to digital “provocateurs.”

For insurers, the key is to step up with new types of ways to think about offerings.

We've seen “consumerization” continue to sweep through organizations, brushing aside the older ways of managing IT shops.

With IBM's acquisition of The Weather Company and its large insurance customer base, Watson analytics may be able to help assess weather risks days before things happen.

Lately, CIOs have been overwhelmed by the big data tsunami, as stated in a recent report out of Experian.

Eighty percent of IT executives feel that IT departments have too narrow of a scope to be able to effectively ramp up the speed at which they delivery digital capabilities.

No matter how many tools get introduced to workflows, there will always be a need for human judgement, oversight, and, most importantly, imagination.

Any given application may be the only point of contact a customer has with an insurer -- so it's important to take their experience seriously from the start.

Everyone is talking about the digital experience, but what does it really mean to go digital?

“Frictionless” is a word that gests used a lot by vendors, but if everything were as frictionless as promised, we would be in cyber-heaven, wouldn’t we?