Pat Speer

Digital channels are proliferating rapidly, and carriers have to be strategic in how they reach customers.

Biometric and mobile technology offer carriers opportunities to engage customers more often and with more value.

For small to mid-sized insurers, moving to a cloud-based environment and embracing automation is unfamiliar territory that requires confidence in vendors.

The insurance industry faces a couple of big hurdles: risk aversion and a culture that is also very averse to change.

Although most insurers have a running start at digital transformation, most do not have the capacity to partner with the likes of an Amazon.

Strong vetting is crucial to establishing a relationship with a trusted business partner, and paving the way for a successful technology initiative with long-lasting results.

While savvy digital transformation can boost businesses, carrier leaders also have to contend with those insurtechs striking out on their own.

Digital Insurance recently caught up with four previous honorees to find out what new challenges they’ve taken on.

This year’s WIL honorees place business goals and achievement ahead of gender concerns.

These very specialized organizations need robust systems to support their operations, but many are under-resourced.