Pat Speer

Carriers have a huge need for bright, qualified technologists, but risk losing ground to other industries.

To realize the benefits of emerging tech, insurers need to take big swings at SaaS rather than sticking to ancillary functions.

Tech expert Vivek Wadhwa says the entire process of computing risks is about to be disrupted.

Vehicle-to-vehicle communication and streaming video of drivers can revolutionize both personal and commercial lines.

Carriers are right to embrace new methods of making customers safer, but must navigate the impact on premium.

Insurance has the worst smartphone platforms among customer-facing industries. That can’t continue.

Transforming personal lines’ ‘moment of truth’ isn’t easy, but the payoff is clear.

Digital innovation can improve the lot of independent agents just as easily as it can disrupt their businesses.

A major benefit of moving away from legacy processes is the ability to cover more risks for more people.

Insurance industry stakeholders are urged to think enhancement, not replacement, of human intelligence with AI implementations.

Insurers have set goals around the technology in an effort to simplify the customer experience and meet regulatory requirements.

Insurers are now ingesting more data than they can swallow from a host of new sources. Making sense of that this mix is just the beginning.

Insurance offers the perfect landscape for robotic process automation (RPA) because of the many repetitive tasks that form standard industry transactions.

There will always be a place for independent agents, but carriers will move forward with those that can leverage technology to provide ongoing value.

Insurers have never been in a better position to be able to tailor messages or offers to prospects based on their behavior.

Taking pride in operational excellence speaks volumes to the technology challenges many insurers face as they evaluate aging systems that can’t perform to the customers’ expectations.

Women’s secret to success is in striking a balance between superior performance at work and the ability to network with influencers who can help you.

For the first time, we have tangible evidence that insurers and their business partners are willing to do more than “talk the talk” regarding their ability to become a true, innovation-driven industry.

For a better customer experience, insurers should take a look at customers' travels through their processes.

AIG's customer-focused design roadmap guides value proposition development and introduces key steps to integrating customer insight, exec says,