Customer experience

Respondents in a Consumer Reports survey say Amica Mutual Group, USAA Group and the Chubb Group top the list of carriers offering satisfactory claims services.

Social networking has infiltrated consumers' lives, and insurers are using it to alter brand images.

As merits of the technology improve, life insurers are implementing e-signatures to achieve a competitive advantage.

Insurers are finding self-service portals to be an important distribution channel and are taking steps to improve functionality.

Research reveals gap in health, life insurance direct marketing to Gens X and Y.

A Towers Perrin survey finds customer experience as the key driver, while predictive modeling has been slow to make inroads.

It’s said the insurance industry is a slow technology adopter, but maybe insurers are justifiably skeptical that the technology doesn’t meet its role-based needs.

AXA Equitable Life Insurance, Conseco Inc. and Midland National Life Insurance Co. are some of the companies to receive recognition for technology and quality enhancement.

With co-branded URL addresses, brokerage firms can use the tool to generate qualified leads.

A recent survey shows auto insurance buyers are ready for a change, and depending on the target market, insurers can take action.