Customer experience

After years of insurers pushing ePrescribing adoption, recent survey results show physicians may be more amenable to the idea.

Studying the competition and creating a better policyholder experience will go a long way toward building customer loyalty.

Washington — American consumers want more from their health care system than they're currently getting—greater online connection to health care providers and medical records, customized insurance coverage and wider access to emerging innovations such as retail clinics, a new survey from Deloitte Development LLC reveals.

Ronald Katz, the well-known telecom technology inventor, is calling the shots with several large insurers—but for how long?

Dallas — Republic Companies Inc. acquired Four Corners Insurance Services Inc., a general agency based in Phoenix, Ariz. Four Corners specializes in non-standard auto insurance coverages produced through independent insurance agents in Arizona, Oklahoma, Oregon, Utah and Washington, D.C. Philo Smith Capital Corp. served as Four Corners' broker in this transaction.

Mobile units enable insurers to provide immediate lines of aid to those affected by recent tornadoes.

Cambridge, Mass. — A new Web site created by Liberty Mutual is generating acclaim for its ability to educate Generations X and Y about the value of renters insurance. Youcovered.com, is an online experience that has already received several industry awards including a "Best in Class" Interactive Media Award (IMA) and "Site of the Week" from Communications Arts since its debut in October 2007. It was also recognized as a finalist in the 2007 MITX (Massachusetts Innovation & Technology exchange) Awards. The Web site was designed and implemented by Sapient Interactive, the marketing services group of Sapient.

Sacramento, Calif. – Fireman’s Fund Insurance Co., Novato, Calif., is entering the ever-expanding wine industry with an “Insurance for Wineries” product that includes coverages specifically created for the business of growing, making and selling wine.

New York — AIG Executive Liability SM, a division of the New York-based property/casualty insurance subsidiaries of American International Group Inc. (AIG), announced AIG PrivateEdge Plus SM, a package policy of seven management and professional liabilities products allowing private companies to purchase multiple coverages in one complete package.

Insurers need to create the right mix of technology and human interaction to better serve their multi-generational customers.