Customer experience

Front office and back office apps need to talk to one another to make sure companies are able to win, serve, and retain customers.

The P&C insurer adds to its initial implementation of Guidewire ClaimCenter in 2010.

Carriers have different measures of success when working with startups, ranging from introducing staff to new technologies to forming strategic partnerships for financial return, according to Novarica.

McKinsey identifies innovators developing blockchain-based solutions to help insurers onboard customers, detect fraud, and more.

The vendor will manage Atlas' end-to-end billing process using its Billing Decision platform.

The insurance industry is known to be conservative when it comes to new technology paradigms, but may not be alone when it comes to data analytics.

The life insurer attempts to provide customers with a more convenient way to enroll and manage their policies online.

The rapidly changing nature of the connected vehicle, as well as regulatory uncertainty, are stifling investment and innovation for UBI and telematics in insurance.

Insurance provider acquires technology company for better customer experience.

The insurer is expanding its online offerings to mobile and developing new products for customers' smartphones.