Digital Platforms

MetLife Chief Executive Officer Steven Kandarian has lobbied to avoid the extra oversight and called regulatory uncertainty the primary challenge to meeting profit targets.

Judge Gary R. Brown, who discussed the discrepancy between reports for the home in a Nov. 7 ruling, said he feared the practice was “widespread” and ordered that all reports be disclosed to policyholders.

Significant challenges stand between current lead-referral business models and potential role as value-added deal closers, according to Celent report.

Technology research and advisory firm TechNavio estimates the current global Insurance BPO market at more than $4.6 billion.

Pre-retirees are concerned about expenses spinning out of control; many fear they can never retire, according to survey by Nationwide.

INN celebrated its Women in Insurance Leadership award winners at a celebration in Chicago on October 20 and 21.

The lion’s share of big data spending currently is going to hardware and professional services, but over time, software vendors will capture a proportionally larger piece.

The accusation came in a case before a federal magistrate judge in Central Islip, New York, who said earlier the practice “may be widespread.”

Smartphone applications and devices that record trip and vehicle data are set to infiltrate auto insurance at a rapid pace, bolstered by discounts of as much as 30 percent.

Consumer operated and oriented plans have given some commercial carriers a run for their money in parts of the HIX marketplace, but are running into some of the same systemic obstacles that have dogged for-profit plans.

The latest version of ISCS’ SurePower Innovation includes a new web service portal, updated payment capabilities, a multi-state policy capability, usability features, and more.

New Celent report looks at how new data sources might change processes and the 'post-issue underwriting' approach.

Product includes functionality for CRM, policy and claims admin, document management, reporting, audit, workflow, quoting, accounting, reinsurance, client management, billing, rating and underwriting services.

Judge Thomas Wheeler, the 66-year-old ex-government contract lawyer, often has decided against the U.S., while ruling for Greenberg and his Starr International Co., once AIG’s biggest shareholder.

Pennsylvania Lumbermens Mutual Insurance Company and Indiana Lumbermens Mutual Insurance Company have consolidated systems to streamline processes, improve service and ensure compliance.

The new offering is designed to provide a better client experience and more accurate rating class estimates.

From 2009 to 2013, these states have seen the most cooking-related insurance claims during the holiday week. Texas, which led this list in previous years, has reported no Thanksgiving cooking-related fires since 2012.

By denying or underpaying claims, Wright mitigated its risk of facing a government audit and financial penalties for overpayment, according to the complaint.

The upward trend in smartphone use while driving may be largely due to the fact that more drivers own smart phones, but there’s also variation in the activities distracting drivers.

Joseph Murphy will take the reins of the malpractice insurers’ underwriting and risk management operations.

The changes, which also include requirements for insurers on the transparency of their rate increases, are open to public comment.

The health department acknowledged Nov. 20 that it had double-counted about 393,000 people in dental plans when it announced that 7.3 million Americans were enrolled in August.

A Forrester Research survey found that cost savings is no longer the primary driver for leveraging cloud services.

Previous initiatives have studied social media causal monitoring, learning and revenue optimization, equipment failure prediction, and fraud detection and prevention.

Republican leaders in Congress said the executive action was beyond the president’s power, and some state officials have threatened to sue.

Return, risk and regulatory pressures require radical re-thinking of portfolio management operations, according to a report from Celent.

The insurance software is helping Prestige lower costs associated with claim adjudicating services for automobile extended warranty products.

plan participants expect the same level of transactional capability from their mobile devices that they experience in retail and other mobile friendly industries, Novarica finds.

The accurate number with full health-care plans is 6.7 million as of Oct. 15, says a spokesman for the U.S. Department of Health and Human Services.

Tips for consumers and businesses include reviewing credit reports, keeping purchased items out of sight in vehicles, and deploying a risk management plan.

The cross-industry alliance will provide a platform for insurers, financial services companies and others to share resources, information and intelligence to fight fraud.

Delivering superior customer service is also important, according to a Towers Watson survey of chief claims officers.

Benefitfocus software helps 1500-plus employees to choose from available plans.

Insurer and technology provider to partner on initiatives to improve customer service, increase operational efficiency and maximize compliance.

The sudden expansion of connected things will boost the economic impact of the IoT as consumers, businesses, city authorities, hospitals and many other entities find new ways in which to exploit the technology.

Budgets for IT operational spending in the coming year will look better than the previous four years, but only by a bit, according to a new Computer Economics study.

The new platform is based on Backbase’s customer experience platform designed to help insurers deliver customer-centric, digital services.

Big data helps leaders measure and understand more about their business and directly translate it into improved decision making and performance.

Integration of four subsidiaries helps company de-risk its variable annuity business.

Pricing discipline, competitive pressures and loss cost inflation vary significantly across markets.

The nominees, selected by a panel of insurance IT executives, will be announced at the 2015 Novarica Council Meeting in April.

Chief Executive Officer Greg Case has been returning capital to shareholders at a record pace as revenue climbs.

Enrollments and the lack of widespread technological glitches on the website were cause for celebration within the Obama administration.

Health plan will provide employers with near real-time insights and recommendations.

To achieve meaningful benefits, first address the business priorities of the combined entity before merging technologies and systems.

With no access to online enrollment, GAO states that employers had to enroll through the help of agents and brokers or directly through issuers.

A poll of insurance executives attending PCIA also found that suboptimal underwriting remains primary obstacle to corporate growth.

Insurers are facing a sea change as technology increasingly permeates consumer culture, creating more sophisticated expectations (see part 1), and those expectations are just one of several factors driving the demand for talent in the insurance industry.Jeff Rieder, partner and head of Ward Group, an operational consulting firm and provider of benchmarking and best practices studies for insurance companies, met with INN to discuss the optimism in the industry, the many factors driving the demand for talent, employment numbers, and some of the reasons insurers are having difficulty recruiting.

Guidewire technology aims to help deliver flexibility, enhance customer service and lower IT costs.

Insurers are facing a sea change as technology increasingly permeates consumer culture, creating more sophisticated expectations.Jeff Rieder, partner and head of Ward Group, an operational consulting firm and provider of benchmarking and best practices studies for insurance companies, met with INN to discuss the skill sets that forward-thinking insurers need to recruit and cultivate to respond to the changing environment and capitalize on emerging opportunities.This is the first of a two part series.

To keep subsidies intact, Delaware officials are contemplating a technical work-around, while Illinois’ outgoing governor is seeking to push through a legislative fix in the final months of his term.

As larger number of consumers become willing to share their personal data, opportunities open up for insurers.