Amazon

Three titans announcing their entrance into the healthcare sector put a scare into the insurance industry. Here’s how carriers can mitigate the damage.

Details are sparse but an announcement says there will be a focus on using tech to drive better outcomes.

Alexa for Business will let users issue voice commands to begin a video conference or print documents, among a multitude of common workplace functions.

Express Scripts Holding Co.’s chief executive said he’s open to a deal with a health insurer or partnering with Amazon.com.

As of Nov. 3, more than 838,000 people had registered with the agency as owners of small, civilian drones.

One in four households is expected to have a voice assistant item by the end of the year, giving carriers an opportunity to leverage the new channel for service.

Toronto-based insurer is the latest carrier to adopt voice-assistant technology as an additional communication tool for policyholders.

The move follows earlier investments by the carrier in its website, customer portals and core systems.

The company is developing an instant-issue platform that delivers life policies to customers without fluid testing.

Carrier is looking to develop customer experience comparable to that of Amazon and Google, according to Cathleen Scerbo, VP of IT business operations.