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Insurers acknowledge that outmoded infrastructure is limiting business agility, a new study by Oracle Insurance and Insurance Networking News finds. The study, which queried 421 insurance C-level and senior executives, IT professionals and line-of-business managers, assessed the organizational priorities for insurers, their effectiveness in priority areas and the role that IT plays in helping and hindering their initiatives.

Insurers can use their advanced analytic abilities to monitor employee behavior. But should they?

How long after implementing an electronic document management system can an insurer get rid of original paper documents? The answer: It depends.

15 minutes with Stuart Rose

A new generation of PLM tools frees product developers from the fetters of IT, but carriers need to wield this newfound freedom with caution.

Manitoba Public Insurance's year-old system enables multiple resources to view and work on claims at the same time, resulting in faster, more accurate decisions.

The exponential growth of mobile devices and applications is forcing insurance IT assent managers to ask new questions about their place within the insurance organization, their safe use by employees, and even their efficacy.

Enterprise IP telephony software shows early signs of improving customer service and employee productivity.

Software and services vendor increases availability for overseeing cloud implementations by opening a new delivery center in North America.

Fitch Ratings and A.M. Best don’t expect significant ratings changes as a result of the losses.

Michael Finnegan takes over the COO position, succeeding James Hinchley, who was promoted to chief underwriting officer of Liberty Mutual’s Commercial Markets property/casualty business unit.

The first series of services in its Breezeway collection, designed to provide virtual agents with a desktop application that supports e-mail, collaboration, electronic new business application management and e-signature.

Social media, text messaging, customer assistance and catastrophes: How Irene and the recent earthquake have taught us to communicate.

The Foreign Account Tax Compliance Act will present insurers with technology and operational challenges, according to PwC.

The insurer announces three promotions, including Steve Peeters as COO and EVP of insurance operations.

Allstate, State Farm issue information, advice to policyholders affected by Hurricane Irene.

Steve Jobs' visionary personality often lead him to create against the grain, making it that much easier for him to reshape our personal and professional lives in profound ways.

Laura Schupbach to take on role being vacated by David Zuercher at the end of the year.

While coastal wind damage is less than expected, inland flooding wreaks havoc in Northeast.

AT&T to assist the insurer in creating an application to provide policyholders with on-the-go services.