Core systems

Biggest benefits from technologies include the use of automation and operational metrics, according to a new survey of chief claims officers by Towers Watson.

Most midsize commercial insurers rank regulatory compliance as a top-three strategic priority for their companies, according to a new survey.

In wake of the confusion among homeowners policyholders after Sandy, Benjamin Lawsky, superintendent of New York’s Department of Financial Services, calls for more simplicity, standardization from insurers.

J.D. Power and Associates’ study finds renters underserved and ranks homeowners and renters insurers based on customer satisfaction; American Family top among renters and Amica Mutual among homeowners.

One quarter of survey respondents said they considered switching auto insurance providers in the past year; Esurance had the most customers in that category, USAA the fewest.

BI and data warehouse software designed to enable better business decisions by making more data available.

Insurer seeks to improve its abilities to rollout standard ISO-based lines of business as well as customize specialty lines configuration tools.

Many executives do, however, see exchanges either as a necessary change or an opportunity for growth.

According to Fitch Ratings, the company’s U.S. life insurance subsidiaries currently maintain capital levels in excess of regulatory minimums.

U.K. P&C insurer seeks to achieve better visibility into claims operations and improve analytics and reporting capabilities.

After the October 1 launch, how long will it take to get the program's IT systems adjusted and running smoothly?

The insurer said it is looking to improve in many areas, including claims processes, customer experience and compliance.

Members of the CIO panel at this year's PCI Information Technology Conference offered creative solutions to help IT units become enablers of growth.

Insurer invests in disaster recovery support for its data center services.

Preconditions do not yet exist, according to Celent report, including regulatory structure and customer demand.

MetLife’s share of the private auto market has changed little since 2008, according to data from the National Association of Insurance Commissioners.

Bryan Sartin, VP of investigative response for Verizon Business, made it his goal to try to convince insurers that preventing cybersecurity isn’t as complex as it’s perceived to be. Presenting on Tuesday at the PCI Technology Conference in San Antonio, Sartin said “There are certainly sophisticated threats out there, but I want to poke at the myth of unpredictability and constant change and the perception of hopelessness; I want that perception debunked as just having a lack of information about the threats. Understanding the motives that drive your adversaries and the data you have, it gives you a good starting point for anticipating the types of threats you have, and therefore, the types of security measures you should have. We can do a lot of things to better understand the state of risks out there.”

BillingCenter purchased by the mutual insurer to manage agency, direct bill operations.

BillingCenter purchased by the mutual insurer to manage agency, direct bill operations.

Among other concerns, some big health insurers have decided not to participate in many state exchanges and patient advocates are worried insurers will create networks with fewer doctors and hospitals.