Customer experience

Encharter Unveils Unique Direct-to-Consumer Pitch

Aflac survey finds that more than half of respondents not prepared to pay for out-of-pocket expenses not covered by major medical insurance.

Study commissioned by MassMutual, others, reveals that sponsors "find comfort" in their advisers and services.

BuildFax and Equifax say they will provide property & casualty insurance carriers with history on commercial and residential buildings that will improve the accuracy of underwriting valuation models.

A.M. Best, Fitch Ratings, Moody’s Investors Service and Standard & Poor’s (S&P’s) released ratings updates. The following are some of the most recent:

The thunderstorms that struck the United States from May 20 to 27 will result insured losses to residential, commercial, and industrial properties, as well as automobiles , of between $4 billion and $7 billion.

J.D. Power reports breaks down how State Farm, Allstate, GEICO and Progressive use humorous advertising to snare customers.

Core systems renewal and improving the customer experience help optimism hold the lead over pessimism.

Borders of the office are being redefined forever by collaboration and engagement on Web platforms

Fixed annuity sales month-to-month rose 6% in the first quarter, and Western National and New York Life contributed the most sales.

Insurers fail to pay timely benefits because life and annuities business units’ motives for discovery of insureds’ demises differ and their separate blocks are administered on siloed platforms.

After profiling 10 document automation systems for its recent report, Celent suggests five factors to consider before investing in the systems.

Perr&Knight, a provider of insurance support services, will launch an insurance technology services arm next week, the company reports.

In an effort to assist its producers in managing their pipelines and communicating with carriers, one agency implemented enterprise social networking tools.

By its nature, the military requires its personnel to be constantly on the move, and USAA seeks to move just as quickly-if not faster-with its mobile offerings.

Insurers need to figure out how to use new collaboration tools.

Insurance business process outsourcing market blossoms; driving costs out of the claims process.

Does this mean that our technology providers have emerged from the economic sweat lodge and are now gathered around the tribal fires chanting “Kumbaya” for your benefit? Probably not.

Through May, State Farm provided more than $2.5 billion in catastrophe claim payments to its customers across North America.

As the insurance industry continues to recover from an ailing economy, the focus on life insurers’ overall financial health has been largely a “wait-and-see” one. Unlike property/casualty carriers, whose cash flow is relatively fluid, life insurers’ success is tied largely to superior, sustained financial management.