Customer experience

June 8, 2011 is the last day nominations for Women in Insurance Leadership awards will be accepted.

Survey results reveal increase in real-time upload and commercial lines download.

Product designed to allow agents and brokers to personalize customer communications for increased profitability.

The family of device-agnostic mobile insurance apps intended to give agents, insurance pros and policyholders on-the-go access to services from both L&A and P&C systems.

Japanese companies are selling “one-time” policies for risks that are interesting and surprising, thanks to wireless technology.

Survey targeting several sectors reveals that insurance and mobile telecom rank lowest in respondent satisfaction with communication levels; banks ranked highest.

Functionality to provide agents, financial advisers and policyholders access to application status, account balances and commission payments.

iCRM to provide dashboard with widget interface, personalization, customer experience management and insurance analytics.

The annual insurance technology conference saw shifting trends, but issues from the past remain a challenge.

National Association of Insurance Commissioners affirms the need for producers in state health insurance exchanges, and the appropriateness of compensating them in several ways for their services.

Joint technology product development and launches highlight “partnership” theme at latest insurance conference.

Tablets—especially the iPad—have been an “agent of change” for the London insurance market.

Accenture survey finds younger consumers still prefer to purchase insurance through agent networks.

Adopting social media for business purposes is all the rage among journalists and analysts, but on the ground, it has yet to achieve traction in insurance.

Insurers may want to keep an eye on Google's new 'Advisor' portal, which connects consumers to all of the company's financial search engines.

On day two of the INN Newscast covering the 2011 ACORD LOMA Insurance Systems Forum, Shane McCullough, ACORD’s chief enterprise architect in charge of ACORD’s Framework initiative, shares how standards users can benefit from the Framework’s latest advancements.The INN Newscast team also takes a peek inside a couple of sessions that take a realistic look at the upside—and the downside—of emerging technologies.Finally, insurance carrier attendees identify their top technology initiatives for 2011.

Solution intended to assist with administration, management of Aon’s life, health portfolio.

Vertafore, BOLT Insurance Agency among companies recognized in annual ranking.

Guidewire solution designed to reduce manual billing processes, provide weekly enhancements.

The 2011 ACORD/LOMA Systems Forum began Sunday with vendors concentrating on familiar themes, but also placing more emphasis on mobile tech than in previous years.