Customer experience

Standard Poor's Ratings Services issued a statement today charging that the fundamental structure of the U.K. life insurance sector is changing. Life insurers over the next few years will have to adapt their business models at both the local and European levels to accommodate changes due to economic weakness and regulatory changes, notes the rating agency. Market consolidation could accelerate and product economics could be reappraised, with renewed attention on distribution models, notes S&P.

Insurers should look at how many websites they're running, what they cost and if any of those services could be merged onto cheaper platforms.

A Gartner study says the number of people globally who use a mobile phone to make payments is expected to expand to 108.6 million by the end of 2010.

Insurers may want to keep an eye on Obopay's mobile payment gambit in Africa—the latest in its string of marketing strategies.

FM Global says the industry well capitalized to withstand potential strong storms.

INN announces the results of its fifth annual program recognizing the distinct and outstanding accomplishments and contributions of women in the insurance industry.

AgencyPoint, the insurer's agent recruiting and training center, is located in Cincinnati.

Traditional carriers beginning to catch up to direct-to-consumer players in their ability to enhance the user experience, notes a new report.

BindExpress Portal is designed to enable Barton and its agents to quote and bind new business policies.

Purchase rates continue to climb as rates fall, according to a new report.

CIGNA was honored as having the best customer service team of the year across all U.S. businesses.

Pundits and analysts are having a field day with social media for insurance, but is it really that big of a deal?

Solution designed to allow insurance customers to pay bills, download ID cards, report claims and file endorsements with attachments.

Insurers being swept up in the current iPhone furor may want to watch as mobile banking customers continue to clamor for Android apps that still aren't available.

The iPhone app, part of its Steer Clear program that rewards new drivers with discounts and features a built-in stopwatch to time practice drives.

Solution designed to enhance the user experience across distribution channels.

Survey statistics show P&C carriers still struggle to create new bill plans and provide one bill for multiple policies, thereby impacting customer service.

The merits of Aflac’s social media initiative were one of several topics debated today by a panel of industry experts.

The economy still stinks, but the IASA Educational Conference and Business Show came up smelling like a rose.

New study reveals cost to carriers if customers dissatisfied with Web channel experience.