Customer experience

Newark, N.J. — A new research report from Prudential Financial Inc. finds an increase in the average cost of long-term care ranging from 5% to 13%, varying by type of service, in the past two years alone. The findings are significant in light of data from the U.S. Census Bureau, which estimates that by 2030, the number of Americans aged 65 and older will more than double to 71 million, comprising approximately 20% of the U.S. population.

Forrester Research lists service-oriented architecture (SOA), business process management (BPM), mobility and X Internet as trends that will drive a dramatic change in technology adoption and use.

Agents in Kentucky and Ohio can take advantage of pre-qualification tool, status on related lines of business.

As a result of the acquisition, iPipeline will provide an end-to-end offering for point of sale applications.

The companies will work together to offer insurance advice and one-year of homeowners insurance coverage to the Anders-Beatty family of Richland Center, Wis.

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The Chicago vendor is endorsed by the Independent Health Insurance Agent Association (IHIAA) for its suite of quote engines, agent Web sites, e-mail autoresponders and lead management systems.

Results for the SMART Registry will be measured by tracking changes in clinical indicators and reviewing feedback from physicians and their provider surveys.

A survey of driving habits shows that annual mileage driven on American roads is declining, mainly because of a reduction in discretionary use of vehicles.

A new report says because of their ubiquity, producers must strive to make their portals exceptional.

Health insurer expands an online community of healthcare information sharing.

Northbrook, Ill. — A unique marketing initiative by Allstate Insurance Co. will expand its Allstate Green electronic payment option initiative to eight states, make good on local green promises and leave its mark as a corporation that cares about the environment.

The intent of the products is to provide business users with flexible content management in a collaborative, yet controlled environment.

Regional and niche carriers can use the Web to form closer bonds with their customers and reach target markets nationally.

A Florida-based insurer turned to a document management system to dramatically enhance the quality of its documents.

To keep pace with the evolving expectations of their customers, insurers are investing in this oft-overlooked core system.

Due to the development of different types of distribution channels, multi-channel integration may be more important than ever.

Technology's role is enhanced in a down economy, when carriers are challenged with hitting their target.

As providers seek to improve patient satisfaction and associated business outlook, many are turning to electronic health records as one way to become more efficient and improve their operations.

According to Novarica research, companies need to look past hype and concentrate on creating business value.