Customer experience

The insurer appoints its first global head of M&A from AIG to lead investment efforts.

Emerging technologies and a renewed interest in long-term care are fueling innovation in the insurance industry, according to Aite Group.

After a five-year high, a recently released J.D. Power study finds overall satisfaction with auto insurers has significantly dropped.

One major carrier, however, was not satisfied with one of the operational guidelines.

A new wave of insurance startups is taking aim at the life insurance customer experience and benefits administration.

Two factors driving the wearables market forward are cellular connectivity and applications, IDC research finds.

The specialty insurer adds more self-service capabilities for customers.

The latest organization tapping into the insurance tech startup boom talks about the trends driving investment and the areas set to be disrupted.

Customers can use the new mobile app to complete a home inspection in as little as 25 minutes.

Insurers should increase their understanding of and investment in this particular section of the market, including thoughtful client segmentation, marketing efforts, and application of technology.