Customer experience

Carriers will continue to invest in managing and analyzing both structured and unstructured data from telematics, wearables and weather, Celent predicts.

The strategy remains a good way for newcomers to enter the market, but carriers must provide additional value propositions to the consumer, Novarica says.

With the acquisition, the health insurance technology provider expands its services into the group benefits market.

More insurers are treating data, business intelligence and analytics as a functional area of the business, resulting in increased technology investments and staffing.

The Streetwide Drivers Club app allows customers to earn rewards points toward gift cards on popular brands and receive premium discounts.

AI may not be a perfect fit for insurance companies, at least not yet.

Having a vision statement and defining the future state of each business process can greatly aid insurer's core replacement efforts.

Opportunities arise for insurers to catch customers as Pokemon GO users wander into dangerous places.

Competition between large health insurers lowers costs for consumers and improves the quality of their coverage, government official says.

In a world in which insurers are considering using wearables like FitBit to validate claims data, apps like Pokemon GO offer the same information in much greater detail.

The UK insurer expands its current relationship with the vendor, having already deployed Guidewire for billing.

Automation of certain processes was cited as a driver in the selection.

The workers' comp insurer will also deploy Oceanwide's agent portal, per the agreement.

The new tool can be used by homeowners seeking up to $1.5 million of coverage for their home and up to $1 million for condominiums.

The platform will allow brokers to offer customized pricing options based on submitted information by customers.

Front office and back office apps need to talk to one another to make sure companies are able to win, serve, and retain customers.

The P&C insurer adds to its initial implementation of Guidewire ClaimCenter in 2010.

Carriers have different measures of success when working with startups, ranging from introducing staff to new technologies to forming strategic partnerships for financial return, according to Novarica.

McKinsey identifies innovators developing blockchain-based solutions to help insurers onboard customers, detect fraud, and more.

The vendor will manage Atlas' end-to-end billing process using its Billing Decision platform.