Customer experience

The rapidly changing nature of the connected vehicle, as well as regulatory uncertainty, are stifling investment and innovation for UBI and telematics in insurance.

Insurance provider acquires technology company for better customer experience.

The insurer is expanding its online offerings to mobile and developing new products for customers' smartphones.

Casey Decker will manage all of FBL's IT efforts and its affiliated insurance companies.

Michael Lewis has also worked at Bank of America and Lloyds.

Pedram Afshar has also worked at Capital One and American Century Investments

NFFG's new site allows customers to research, compare and buy life coverage on their phones.

The app aids property owners in building stronger homes to protect against severe weather and natural disasters.

The insurer appoints its first global head of M&A from AIG to lead investment efforts.

Emerging technologies and a renewed interest in long-term care are fueling innovation in the insurance industry, according to Aite Group.

After a five-year high, a recently released J.D. Power study finds overall satisfaction with auto insurers has significantly dropped.

One major carrier, however, was not satisfied with one of the operational guidelines.

A new wave of insurance startups is taking aim at the life insurance customer experience and benefits administration.

Two factors driving the wearables market forward are cellular connectivity and applications, IDC research finds.

The specialty insurer adds more self-service capabilities for customers.

The latest organization tapping into the insurance tech startup boom talks about the trends driving investment and the areas set to be disrupted.

Customers can use the new mobile app to complete a home inspection in as little as 25 minutes.

Insurers should increase their understanding of and investment in this particular section of the market, including thoughtful client segmentation, marketing efforts, and application of technology.

The P&C insurer adds to its implementation of Guidewire's core systems suite.

The company already has been narrowing its network of doctors and hospitals in New York, and the clinic could give it more control over the care its members receive.