Customer service

The company was able to decrease costs while enabling intelligent content capture and making data accessible across business units.

Conversational technologies are becoming attractive supplemental channels for insurers.

Insurtechs have pointed the way toward the type of flexibility in contract lengths customers have begun to demand.

Consolidation and the desire to drive down costs are incentivizing innovation in health insurance between a range of stakeholders.

Compared to peers in banking, insurers are behind the digital curve, but the gap is narrow and in some areas insurers are leading.

The 'reciprocal intelligence' powered by data flow and providing data back to the customer can boost engagement, says partnership solutions VP Tony Laudato.

Leaders must adopt a radically different stance, one that can enable them to pilot through contact turbulence while incessantly fine-tuning their course.

Sea Pine Technology provides applications to help with vehicle protection and other financing products.

Five steps carriers can take to modernize their processes while retaining the human and emotional touch of the business line.

While data has immeasurably improved a range of functions and processes, the manner in which data is used by insurers carries significant potential privacy implications and further regulatory scrutiny.

The landscape shifts with which the insurance industry is currently contending include new developments in both technology and consumer behavior.

Insurer's Innovation World Championship pared down more than 400 entrants from 49 countries.

Insurer will develop a service aimed at reducing distracted driving on the automaker's Dream Drive platform.

Owned by a South African insurance company, the backbone for John Hancock's behavior program is launching a bank, using its data in different ways.

Can insurance companies achieve the same level of importance as Apple in their customer’s lives using digital techniques?

A majority of organizations are deploying analytics to enhance customer experiences and mitigate risk, according to a report from consulting firm Infosys.

Technology must simply be one of the ways we create a seamless and positive customer experience.

The insurance industry is a leader in having a shared digital vision to meet digital business aspirations, but there is much to be done, when it comes to rethinking the business model and institutionalizing digital capabilities.

A research group run by employees from technology companies including Google and Microsoft Corp. called for more regulation of facial recognition and other artificial intelligence tools.

insurers have an opportunity to use the same data integration techniques for data prefill to automatically integrate data into more complex lines of business.