Customer service

The new capability can answer customer questions in 85% of scenarios, according to the company.

The company partners with National Guardian Life to sell insurance coupled with connected toothbrushes in 16 states.

Customers are reporting increasing comfort with carrier’s digital initiatives, including usage-based insurance, according to o J.D. Power.

Both customer-facing and backoffice functions and tasks can benefit from robots. EY lists some common use cases.

CSS insurance uses fast sentiment analysis on communications, helping the insurer steer customers toward the best treatment option.

Carriers in the business need to keep up with rapidly advancing customer expectations.

Company's service reps will get a single view of policyholders' accounts and more transparency from Guidewire, Salesforce collaboration, says CIO.

The digital giant's involvement with an Indian insurtech doesn't mean it will be selling policies soon, but does give insurers something to think about.

If carriers don't refine their company for a new era, they can't operate as efficiently and profitably as is possible.

Amelia platform from IPsoft has been involved in more than 3 million customer conversations since September.