Customer service

The loss of competition that would result if Anthem takes over Cigna is the centerpiece of the government’s lawsuit seeking to block the $48 billion merger.

Hippo, an insurtech startup looking to provide home insurance beginning in 2017, has announced $14 million in Series A funding led by VC firm Horizons Ventures.

The insurer’s cloud implementation of the platform will begin in its home state of California.

EVP of client and digital experience discusses the transformational effect of digital on the life insurance industry.

The Oklahoma insurer also reaps the benefits of Vue Analytics and producer self-service portal, as part of the agreement.

The company used Agile development and advanced user analytics to develop online sales platform, says SVP Susan Sachatello.

In a position paper released this week, insurers laid out changes by Republicans they’d be willing to accept.

The company's new application will leverage EquiSoft's InsuranceElements software.

With the European Commission’s approval, closure of the $26 billion acquisition is expected soon.

The Justice Department argues the deal would eliminate competition between the insurers and force seniors to pay higher premiums for Medicare.

The insurance software providers join forces with Driveway Software and L&T Infotech.

Companies are lured in, spending oodles of money on functions and features they don’t really use to their full advantage early on in the transformation process.

Although access to markets is more readily available, consumers still seek advice and guidance from agents before making policy decisions.

Health insurers and hospitals have shifted their businesses over the last half-decade to adjust to the Affordable Care Act, and they’re warning against any sudden moves that could hurt patients, or their businesses.

There will always be a place for independent agents, but carriers will move forward with those that can leverage technology to provide ongoing value.

Insurers have never been in a better position to be able to tailor messages or offers to prospects based on their behavior.

Blockchain is likely to play a major role in the reshaping of insurance, but many carriers are still in learning mode.

Trov enables users to insure personal items using their mobile phones for the duration they choose.

Chief digital officer Darryl Siry has overseen a shift to Amazon Web Services.

Robert Klaczak will leverage Lincoln’s digital, automation and data analytics capabilities to improve customer experience.