Customer service

Novarica Research Council Impact Award Nominee of the Day: Allstate Financial enabled producers and customers to legally bind an electronic signature to a life insurance application via the internet.

Novarica Research Council Impact Award Nominee of the Day: Through a pair of CSR-focused projects, PEMCO Mutual Insurance Company created a customer-centric perspective that has led to better customer service and improved sales opportunities.

New website to better suit consumer, business needs.

Home energy management services suite designed to serve customers via breakdown coverage.

For insurers, maintaining a presence isn't enough; they need to start thinking about how they're approaching social media interactions in order to glean results.

GEICO has the simplest brand among U.S. insurers, according to Siegel+Gale released its 2012 U.S. and Global Brand Simplicity rankings today. GEICO, ranked 21 out of 125 U.S. brands, was the only insurer to be considered a “leader,” as Allstate, which was ranked 84th in the United States as the only other insurer listed, was the last brand included in the “middle of the pack” section.

In the mobile business space, insurers must play by the rules consumers dictate.

Esurance announced an “Express Lane” for customers seeking insurance quotes and coverage online, needing only a name, address and date of birth to provide such services.

Great American Insurance Group, nominated for a Practice award, wanted to create a competitive advantage and excellent customer experience by offering customer mobile applications to deliver self-service functionality.

New section of company website features white papers, podcasts, insights into events and trends, and economic outlooks.

Little conclusive research and evidence has insurers guessing as to what will keep customers happy with their websites.

Gamification and mobile marketing at the root of insurer's new partnerships.

New Report-a-Birth function is designed to make it easier for the mothers of newborns to activate disability coverages.

Portal to serve Andesa’s ADASTAR Q+ plan administration system.

Insurer deploys the Toughbook mobile computers in all 50 states, enabling appraisers to write estimates on site and upload reports.

Subscription service to track and review web resources for 16 providers of defined contribution plans, including ING, New York Life and Principal.

Two-thirds of life/annuity insurers plan to increase spending on analytics in the next two years as they seek to enhance the customer experience.

Quote comparison tool presents local insurance outlets to auto owners.

J.D. Power 2012 Homeowner survey finds multi-policy owners most satisfied, but all add-on policies are not created equal in the retention equation.

Claims processing remained the top compliance issue for P&C insurers, followed by rating factors and the cancelation of policies. In terms of life and health insurers, problems with claims processing stole the top spot away from compliant policy forms, which was reported last year as the biggest compliance issue. Failure to pay claims properly in accordance with policy provisions was only fifth on that list for life and health insurers.