Customer service

Unpredictability, layers of complexity, yet-to-be-seen risks all play forward into challenges and opportunities for insurers’ social media strategies.

The carrier is looking to fill 100 positions in its Dallas office by February of next year.

Poor Communication Feeds Life Insurance Sales Gap

Insurance Networking News, the independent authority on the latest technology to support insurers' business strategies, kicked off its annual 2011 Vanguards in Insurance (VIP) awards program, in which carriers vote for their industry's top technology providers and these providers in turn nominate the most visionary insurance carriers.

As consumers’ and agents’ service demands increase, insurers will need to improve their websites and portals.

IIHS Evaluates Minivan Safety

Social media is another form of data that companies must work with regularly, but most businesses have a long road to travel before achieving effective integration.

According to ForeSee’s fourth annual health care benchmark study, health insurance companies, as a whole, provide the least satisfactory websites in the health industry.

Report from PLUS: Tony Blair says changes in our economic and regulatory systems are a given, but should have the core goal of creating a healthy, thriving financial sector.

Ronald Pressman is a veteran of the conglomerate's reinsurance and asset management divisions.

As cell phone use persists behind the wheel, countervailing technologies can help carriers confront the issue of distracted driving.

Colonial Life survey reveals that, when compared to all other age groups, Gen Y employees are least likely to rely on the workplace for benefits information.

‘The ABCs of Annuities’ intends to demystify and destigmatize annuities for consumers.

About a week ago, Prudential released preliminary survey results indicating that when shopping for retirement plans, consumers between the ages of 18 and 36 were more interested than those over age 45 in guaranteed income features. The company is leveraging these results with additional features, including security, to certain plans offered by Prudential Retirement.

Internet marketing, Web content and interactivity all lauded as Regence Group’s Web presence wins global, national accolades.

Auto-Owners Insurance, State Farm, Amica Mutual, American Family and The Hartford score above industry average in the 2011 survey.

Customer service and streamlined operations the ultimate goal of this legacy overhaul.

AXA stands out in claims, underwriting, accounts and overall satisfaction; other six found performing beneath approval benchmark.

Insurer’s app gives Facebook users access to policies and the ability to pay a bill.

As the insurance industry is perceived as increasingly untrustworthy, the candor of social media provides a bridge for the current communication gap between policyholders and agents.