Customer service

SQM’s “Highest Customer Satisfaction by Industry” award goes to Jackson National Life for the sixth time.

Study of online acquisition methodologies notes lack of swift follow-up, other inefficiencies hampering insurance carriers.

The current mind-set of most P&C insurers in India is to utilize technology as a tool to realize efficiencies and streamline operations at the same time, keeping the focus on growth and reduction in costs, according to a new report from Celent. The sector is expected to invest close to US$1.43 billion in technology by 2014.

Health insurers fared poorly in annual ASCI customer satisfaction survey, rating only marginally better than airlines, newspapers and the government.

A FINRA survey finds “a significant disparity” in the general financial literacy of Americans on a state-by-state basis.

Kenneth Petersen, CEO, Encharter Insurance, shares the story behind the company’s social networking initiative. Encharter's project placed second in the Customer Experience category.

The modern-day searching and buying patterns used by consumer for insurance are shifting, and insurance companies cannot rely on traditional channel strategies to reach them, according to a study released by IBM today.

Towers Watson survey says insurers are increasingly employing predictive modeling as rates continue to be weighed down by excess capacity.

Surprisingly little data combined with new technology can uncover connections between individuals that may hurt insurers and insureds.

Korea’s largest non-life insurer’s goal is to use predictive models to enhance fraud detection processes.

Top companies in our survey grind down costs by consolidating IT and rationalizing processes. They’re growing faster as well.

Insurers that outsource the IT and administration of policies underwritten years ago can improve customer satisfaction, lower costs, and even reduce capital requirements.

The highest-priority initiatives continue to be policy admin and BI, with claims, agent portals and commissions also of importance.

The top 25 life/health insurance writers continue to set the pace for the larger U.S. industry, which saw a 2.6% increase in nine-month net premiums written to $424.2 billion. The increase is the first since year-end 2008, according to A.M. Best, which released its list of Top 25 U.S. Life/Health writers today.

Courier services and pizza places already have websites with robust sales and services features; insurers should, too.

Insurers may be interested in keeping up with the ongoing challenges banks face in enabling consumer phone transactions.

The Health Information Exchange technology solutions provider is expected to help the insurer comply with the new EMR rules that go into effect in 2012.

Some of INN’s Women in Insurance Leadership award winners share the characteristics that they believe make a successful leader.

Insurers may want to take notice as the bank's free app has more than 250,000 downloads since last month.

Blog to feature tips in areas of property protection, claims prevention and repair.