Customer service

Mobile technology platforms offer opportunities, but carriers need to craft a development strategy to avoid headaches.

The focus for insurance industry innovations in 2011 includes business analytics and data warehousing, cloud-enabled software-as-a-service and new mobility solutions.

Insurers now have until December 3 to cast votes for their top technology solution providers.

The mobile Web is evolving at an extraordinary rate, and each evolution has brought new possibilities to insurers. Can they keep up?

As November 30 deadline approaches, insurer voting continues as INN and Celent partner on INN’s 5th annual ranking of tech solution providers.

The Swiss government defines aggregators as brokers, leading to an interesting situation in which insurers pay them for use of their platforms.

Overall mobile worker preferences and behavioral characteristics across age groups and geographies are actually quite similar, making the cross-generational tech chasm in the workplace a falsehood. Such are the findings of a quarterly Mobile Workforce Report issued by Redwood Shores, Calif.-based iPass Inc., a provider of enterprise mobility services.

Robert Wood Johnson report offers modeling approaches for states analyzing what their health insurance exchange should be.

The mutual insurer will implement CSC's systems for its life and personal and commercial P&C lines of business.

While purchasing property insurance online is still in its infancy compared to the auto insurance market, the time is ripe to increase property quotes and purchases.

Many believe that the future for insurers is in the mobile Web.

Customers tend to be loyal to their insurers, but policy retention rates vary, J.D. Power auto insurance satisfaction study reveals.

IVANS says Transformation Station will boost EMCs’ sales by enabling more frequent quoting by agents and faster response to customers.

Insurers may want keep tabs on advancements in the mobile payment realm.

Android and iPhone are starting to crush Blackberry when it comes to business use and consumer app development.

Insurers may want to keep an eye on trends in IT that will focus on development for social media and mobile devices, Gartner says.

Analyst firm expects agent channel to give way to non-traditional channels such as bancassurance and aggregators.

Health plan search technology puts power in hands of employees.

USAA's banking arm is disguising new technology through old-fashioned, face-to-face service.

Following an extensive review, the insurer will discontinue new LTCI enrollments in 2011.