Customer service

Insurers looking to get into the mobile payment game may want to heed this unfortunate reality.

Identity technology expected to underpin customer and business partner access control across the company's U.K. websites.

Survey finds ignorance of terms, suspicion of payout, slowing sales Down Under.

Insurers ranked No. 42 out of 50 industries in regard to their social media savvy, just ahead of debt collectors and hair salons, but way behind banks, which were ranked No. 3 in the report.

San Diego and San Jose, California rank number one and number two respectively for drivers with alcohol-related driving violations, according to an Insurance.com survey of 20 major metropolitan cities in the United States.

A four-year look at how the life and annuity industry functions reveals some consistency in the key issues facing the sector, yet response to those issues varies, according to survey findings from “An Industry in Transition,” published by Robert E. Nolan Co.



Seminar directed at insurance rookies, those in technical positions within insurance companies who provide internal support, and those who want to sell to insurers.



In a suit filed by Allstate Insurance Co., against from Toyota Motor Corp., the insurer is seeking to recover more than $3 million Allstate and affiliates paid in claims for accidents linked to unintended acceleration in Toyota vehicles.

J.D. Power survey says customer dissatisfaction highest in five years as sinking home values engender unease over premiums.

The site added a slew of new features, as well as information and policies from 225 insurers across all 50 states.

Female insurance leaders convene from across the globe to network, honor award recipients.

New paper from NAMIC highlights legislative issues surrounding vehicle repair.

Market Force polled consumers regarding their thoughts about and experiences with their auto insurers.

A stalled economic recovery, volatile stock market and undervalued P&C insurance stock prices create an unfavorable environment for receiving appropriate value for the business, notes the insurer.

Sonoma Risk Insurance Agency recently announced the distribution of contract litigation insurance in Illinois. The policy is underwritten by Zurich in North America, and is intended to help protect plaintiffs and defendants from having to pay their adversary’s attorneys’ fees should they lose their contract case. Arthur J. Gallagher Risk Management Services, Inc. is the preferred distributor in the state of Illinois, Sonoma Risk says.

The Independent Insurance Agents & Brokers of America (IIABA) announced the 224 independent insurance agencies that have been selected for the 2010 Best Practices Study. Agencies are selected from across the country after a nomination and vetting process.

Insurers may want to keep an eye on the success of the card issuer's new app, which allows users to post details about their purchases.

National Union Fire Insurance Co. allegedly violated Minnesota law by selling at least 1,500 "Essential Health" plans to Minnesota residents.

A difficult economy and poor customer service may encourage fraud, according to a new Accenture survey.

Pega Claims for P&C insurers is designed to enhance ease-of-use and improve service delivery.