Customer service

MassMutual earned the top award for "Best in Class Call Center," and was named a runner up for "Best Performance Leveraging the Customer Experience as a Strategic Business Driver."

While P&C insurers believe that billing has an impact on customer satisfaction and retention, little is being done to improve the systems and processes.

The National Insurance Crime Bureau’s VINCheck Web site is designed to enable consumers to check vehicles for reports of severe damage, flood or theft.

Competition among auto insurers is stiffening; measuring customer service/satisfaction may help them get a leg up.

Given the critical importance of beta testing, carriers and vendors must work together to devise strategies to realize the best possible results.

In order to put more digital technology to use for patients, healthcare providers must work together and share electronic health records and resources, a Geisinger Health System expert says.

A coalition of insurers, health care providers and technologists push industry standard.

A new study reports overall consumer confidence in financial services at its lowest in five years, but P&C carriers were ranked five of the top 10 organizations by survey respondents.

Designed to provide a centralized cash-management, accounts receivable and collections operations, AAA Mid-Atlantic will eventually expand its use of the STG Billing and Accounts Receivable system to non-insurance lines of business.

Health plan members are offered text messaging as a way to communicate with customer service reps.

Solution developed by key members of Open Claims Alliance designed to reduce claims management costs and enhance quality of service for customers.

Participants can now enroll automatically through ExpressEnroll, MassMutual's new online tool.

Google Health got shot in the arm with the signing of its first insurer, Blue Cross Blue Shield of Massachusetts, which will offer its 3 million members a plan designed to enable them to keep better track of their medical information.

Surveys conducted by four chapters of the Professional Insurance Agents’ organization reveal that the treatment and support they receive from their carriers comprise more than customer service.

The enhanced business succession planning program is designed to provide advisors and their clients the materials and strategies needed to build a succession plan.

Predictive analytics, customer relationship management software and business applications are the key to carriers developing an effective mobility strategy.

Carriers can blend automation with personal service to reach multiple generations and achieve a competitive edge.

With an influx of tech-savvy customers, carriers must devise new customer service philosophies to meet differing service expectations.

Whether it's ripping and replacing or maintaining and enhancing, experts recommend insurers take action with their billing systems.

Brookfield , Wis. , - Pekin Insurance Co., a provider of property, casualty, life, individual, business, and group products, plans to implement an advanced billing solution from Fiserv Inc., a Brookfield , Wis. , provider of technology solutions for the financial and insurance industries.