Customer service

The German auto insurer will use data collected from IMS' DriveSync5 to reward drivers with discounts on premiums.

The insurer is providing quotes to compare.com customers in California, with intentions of expanding to other states by year's end.

Trov's mobile app allows consumers to turn on and off insurance coverage for items like laptops and bicycles.

Systema Software's tech is now managing the insurer's worker's compensation claims processes.

We expect to see an increasing, widening gap between those insurers that have invested in the how of innovation and those that have not.

Insurers might rethink their digital strategy based on desired outcome, because like it or not, a growing number of customers are leading the charge for digital alternatives.

The carriers, along with several vendors and industry groups, are supporting the 'Insurance Digital Revolution.'

Intelledox's adaptive engagement platform will improve customer experience and eliminate the insurer's manual processes.

The specialty insurer will also receive Guidewire’s policy admin and rating systems, as part of the agreement.

The P&C insurer expands its relationship with the software provider, following deployment of ClaimCenter in September.

The U.S P&C insurer has entered a long-term distribution agreement with Chinese retailer Suning.

Customer-centricity matters more than any other strategic imperative, based on a Forrester global survey of more than 250 insurance business decision-makers.

The life insurer begins its multi-phase tech infrastructure revamp project with Sapiens ALIS.

The selection is part of the China-based insurer's claims business transformation initiative, aimed towards a greater customer experience.

Businesses must demand the makers of technologies apply the same techniques and approaches that enable the development of high quality, high reliability mission critical systems, rather than focus so much on the next set of new bells and whistles.

The rush is on to replace people with software in Europe’s insurance industry as cost cutting and automation become increasingly crucial to bolstering earnings.

Why the health insurer's COO had to resign, and what insurers across business lines can learn.

The new platform allows customers to capture new loss information and expedite the claims process.

The U.S. insurer expands its relationship with Guidewire following a core systems selection last year.

The site will launch this month in Pennsylvania with more states to be added in the coming months.