Digital distribution

Kane, a provider of specialist risk and insurance management services, will acquire the insurance management operations of HSBC through an agreement that has been signed with HSBC Bank Bermuda Ltd., HSBC Bank Cayman Ltd. and HSBC Insurance Agency (USA) Inc.

ProspX expands real-time communication and collaboration platform to EMEA.

Insurers offering retirement services are learning that attention to detail and improved communication dramatically boosts customer retention and satisfaction rates, a survey finds.

Similar to New York Life and Nationwide, Allstate says it's looking to add more agents all across the country.

Emerging technologies could spark product innovations that change the way the industry serves customers. But insurers must match technologies with strategic goals.

Aflac’s situation with comedian Gilbert Gottfried’s Twitter comments about the Japanese disaster has shown that insurers must develop well-defined and well-communicated social media usage policies.

Despite insurers' annuity sales rising in recent months, banks have been less fortunate.

The insurer's Snapshot PAYD program offers policyholders the chance to cut auto rates by up to 30%.

With mobile computing, employees in the field can access executive dashboards or alerts that impart streams of critical information.

A source says the reason may be "the lack of a clear standard across the industry" for mobile payments.

New version to help users manage complex commission arrangements.

Insurer launches new sales recruiting website, seeks more than 3,500 agents in anticipation of uptick in demand for life products.

National college scholarship program adds to the growing social media presence.

Customer-centric module includes collaboration, workflow and diary items for insurers.

A new report says the economy will continue to stall growth in insurance, and points to technology as the competitive differentiator, yet IT budgets are not increasing significantly.

Last year, Assurant collected roughly $2.7 billion of premiums through its specialty insurance division, making force-placed insurance the company's most profitable segment.

Though currently not in heavy demand from consumers, life insurance mobile apps could turn into a necessity in the next two years.

New report analyzes how social media tools have altered the concept of “word of mouth” experiences.

Life insurance sales up 38% due to agents’ increased focus on cultural markets.

Q4 2010 variable annuity sales rose 18% year-over-year to $37.6 billion, says the Insured Retirement Institute.