Digital distribution

Hartford, Conn. - With fewer large books of business changing hands recently, insurance agencies are relying on staff-driven, organic growth to expand their operations. Compensation packages and new recruitment and training strategies have shifted to reflect this trend, and also to address the shortage of trained sales professionals, according to the recently-published Business Management Group, Inc.'s "2006-2007 Owner, Executive and Producer Compensation Survey."Business Management Group (BMG), a subsidiary of The Hartford Financial Services Group Inc., is an independent agency/broker consulting firm that has surveyed and published agency compensation studies since 1990. The surveys enable agencies to benchmark their compensation plans against industry norms by looking at various factors, including revenue size and region.

Alpharetta, Ga. - ChoicePoint (NYSE:CPS) is acquiring the assets of Memphis, Tenn.-based USCerts, which provides technology and data management services to facilitate the remote ordering of certified birth, death, marriage and divorce certificates. Terms of the acquisition were not disclosed.USCerts combines technology with user-friendly interfaces to provide a secure, remote vital records ordering system. The company also provides a network for processing vital record requests by telephone, facsimile or the World Wide Web.

Des Moines, Iowa - The Principal Financial Group is introducing an online tool--called the Treatment Cost Advisor--designed to help members evaluate the price of specific procedures as well as medications. The tool responds to a growing need from employers who are encouraging employees to make smarter health decisions."Understanding health care costs is complicated, so we wanted to offer a way for our members to identify and compare pricing for everything from minor procedures to surgeries and hospital stays," says Carey Jury, senior vice president of the health division for the Principal Financial Group. "As consumer driven health care continues to evolve and more responsibility shifts to employees, we must provide tools and resources to help our members make informed health decisions."

Worcester, Mass. - The Hanover Insurance Group Inc. is trying to make it easier and faster for independent agents to do business with the company by revamping its point-of- ale (POS) system for Avenues Commercial Auto. Using the enhanced POS system, it takes agents just minutes to fill-out five pop-up, screens and obtain a commercial auto quote for a client."We are pleased to provide agents with the latest improvements to our Commercial Auto POS system because it makes placing business with The Hanover simpler and more efficient," says Marita Zuraitis, president of The Hanover's property and casualty companies.

San Mateo, Calif. - Progressive Insurance ranked as the No. 1 site in two studies conducted by Keynote Systems Inc., an Internet performance firm. The two studies line provide a comparative examination of online customer experience and best practices implementation by leading automobile insurance Web sites.Keynote's customer experience study shows that consumers are turning away from obtaining auto insurance quotes over the phone and increasingly turning to the Web for those same quotes. This study uncovered that in the highly competitive $158 billion auto insurance industry, price competitiveness and the online quote process are the leading indicators of success in landing new customers online.

Kansas City, Mo., - Health insurance--critical to the peace of mind of most Americans--has become increasingly complex and expensive, according to The National Association of Insurance Commissioners (NAIC). A maze of options and cost considerations--from health maintenance organizations to health savings accounts--now confront consumers.To help individuals clear up the confusion and gain a better understanding of the costs of their coverage, the NAIC has assembled useful information about health insurance--all organized by life stage needs--on its new consumer education Web site called Insure U at http://www.insureuonline.org/.

Chicago - InsuranceNoodle Inc. is introducing the new AIG "WorldRisk" portfolio of international products which provides insurance protection for small U.S.-based companies that sell products or whose employees travel overseas.InsuranceNoodle is an Internet-based distributor of small business insurance. More than 2,500 active NoodleNetwork agencies across the country use the e-broker's patented proprietary, Web-based technology platform to write and service small commercial business. InsuranceNoodle's current line of commercial products includes property, general liability, package, business owners' policy (BOP), directors' and officers' liability, commercial auto, umbrella liability, workers' compensation, employment practices liability (EPLI), professional liability and surety bonds.

Jacksonville, Fla. - Blue Cross and Blue Shield of Florida is introducing what it claims is an industry first capability called CareCalc. a tool designed to help BCBSF providers and members understand the financial responsibility for a particular service prior to or at the time of an office visit."Providers of health care and their office staff want simple and effective processes so they can focus on their work instead of navigating the payment system. At the same time, our members want to be sure they are paying the right amount when they go to the doctor's office," says Elana Schrader, M.D., vice president, provider services, BCBSF. "CareCalc will not only help our members better understand their financial responsibilities, but it also will help streamline processes for those who serve them -- our physicians and providers."

Phoenix - A new tool is available for Arizona employers who seek to improve employee wellness and boost productivity in the workplace. Blue Cross Blue Shield of Arizona (BCBSAZ) has introduced My BluePrint, a virtual health advisor and health measurement tool. By inviting employees to take an interactive assessment, employers receive an overall summary of results so they can identify risk factors in four key areas--fitness, sleep, nutrition and stress management--and implement the most appropriate wellness programs."Employers who offer the My BluePrint program are becoming increasingly engaged in the health of their employees while helping to improve company performance," says Dick Hannon, senior vice president of marketing and provider affairs for BCBSAZ. "Employers have the ability to take more control over the invisible costs of health care by promoting simple steps toward healthier living."

Ipswich, Mass. - A report on online customer respect found the insurance industry scored lowest in respecting Web site visitors.That's the finding of a second quarter 2006 online customer respect study of Insurance firms conducted by The Customer Respect Group, an international research and consulting firm. The firm analyzed 52 health care, life and health, and property/casualty insurer Web sites.

Hartford, Conn. - Skyrocketing gasoline prices, the ever-changing competitive business environment, soaring health care costs--those are just a few of the high-pressure issues facing today's employers. The Hartford Financial Services Group Inc. understands that business owners often don't have the resources--or expertise--to track and analyze the health and disability trends of their employees.That's why the company provides its group disability customers with free annual analyses, tracking health, absence and productivity trends, such as frequency and type of disability claims. After the review, the insurer provides extensive reporting to update employers on trends impacting their business, as well as recommended strategies to help keep employees healthy and productive.

Philadelphia - CIGNA International Expatriate Benefits (CIEB) has introduced ePayment Plus, a new service that speeds payments for expatriates' health claims through electronic deposits to members' bank accounts. The service is available for expatriates working in the United Kingdom, Spain, Germany, France, Belgium, Canada, Portugal, Hong Kong and Singapore."This new service is designed to provide added convenience and peace of mind to our expatriate members on assignment around the world, with deposits made to our members' bank accounts in the currency of the countries where they work," says Kelley Crowley, vice president of global service operations.

Hartford, Conn. - In addition to traditional checks and electronic fund transfers, which deposit emergency funds directly into a customer's bank account, those who sustain losses from a natural or man-made disaster now have the option of receiving money for certain covered expenses with an emergency claim card from The Hartford. This can include coverage for the costs associated with smaller, but vital, day-to- day living essentials.The Hartford Emergency Claim Card is a debit card, issued by JPMorgan Chase, which can be used at ATM machines nationwide to withdraw cash or at stores that accept point-of-sale purchases. Point-of-sale purchases require a Personal Identification Number (PIN), unlike credit card purchases, which require only the card and a signature.

Hartford, Conn. - Travelers now offers new resources to assist businesses with disaster preparedness planning. Two new online tools and a new Safety Academy class, titled "Business Continuity Planning," have been added to help Travelers customers create customized disaster recovery plans that will ensure optimum business continuity in the event of exposures from natural or manmade disasters.Bob Brody, senior vice president, Travelers Risk Control, says, "Emergency planning should be at the top of every "To Do" list for today's businesses. With more than a century of experience in risk control, Travelers is uniquely positioned to help its customers anticipate and respond to a wide spectrum of exposures from catastrophic risks faced by businesses and homeowners."

Hartford, Conn. - Health insurance provider Aetna is enhancing its health transparency initiatives to help consumers make more informed health care decisions based on the actual costs of care and the clinical quality and efficiency of physicians. Effective August 18, Aetna will provide online access to physician-specific cost, clinical quality and efficiency information in select markets, including: Price, clinical quality and efficiency information for physicians in Connecticut; Washington, D.C.; Northern Virginia; Maryland; Cincinnati, Cleveland, Columbus, Dayton and Springfield, Ohio; Northern Kentucky; Southeast Indiana; and South Florida, including physician-specific pricing for up to 30 of the most widely accessed services by specialty and indicators based on adverse events, 30 day hospital re-admit rates, overall efficiency in use of medical services, and volume of Aetna members treated; Price information only for physicians in Kansas City, Kan. and Mo.; Las Vegas, Nev.; and Pittsburgh, Pa. With these new enhancements, clinical quality and efficiency information will be available for more than 14,800 specialist physicians and specific pricing will be available for more than 70,000 physicians.

Mayfield Village, Ohio - The Progressive Corp. has appointed John P. Sauerland as the president of the Progressive Direct Group of Insurance Cos. Mr. Sauerland, 41, who currently serves as the claims general manager for the Midwest region, first joined Progressive full time in 1991 as an assistant product manager. He served at different times as the auto product manager for various states as well as the general manager for Mississippi, Minnesota and Wisconsin.CEO and President Glenn Renwick says: "I am very excited to announce John's new role. The depth of his experience in product, pricing and Claims as well as his leadership skills make him the ideal choice for leading our Direct organization in the next phase of our quest to become consumers' #1 choice for auto insurance."

Okemos, Mich. - Minnesota Department of Commerce has implemented Sircon for States, a Web-based solution from Sircon Corp., making Minnesota the 14th state to adopt the online compliance technology for producer licensing and appointment.The conversion from a legacy system to a hosted solution is aimed at increasing the online services Minnesota provides to insurance carriers, agencies and producers across the country, enabling customers to connect with the Minnesota Department of Commerce 24 hours a day, seven days a week.

San Diego - In response to agents' calls for quality educational opportunities on life settlements, Life Settlement Solutions, Inc. has launched a Web site to complement its hosting of Life Settlement Awareness Month.The new site, www.lifesettlementawarenessmonth.com, provides visitors up-to-date news regarding Life Settlement Awareness Month news and events, steps to a successful summer sales campaign and resources for agents looking to better serve their clients and increase profits.

Boston - If benefit managers are to truly control the significant cost from employees missing work, they need a single approach to managing disability and Family Medical Leave Act (FMLA) programs. That's because disability claims cause 55% of employee absences and FMLA drives another 25%, according to the JHA/EBN 2005 Absence Management Survey. The survey also uncovered the high cost of employees being away from work: an employer pays $260.00, on average, each day someone misses work.To give benefit managers the single solution needed to better control those costs, Liberty Mutual recently enhanced a key claims management system. Liberty SystemOne.nxt now offers benefit managers one source for managing both disability claims and FMLA time, simplifying the complex compliance maze and making it easier to strengthen these programs.

Chattanooga, Tenn. - UnumProvident's new Web-based enrollment platform, called plane.biz, is now fully functional for all worksite benefits to help employees navigate the complexity of today's benefits arena.Benefits professionals are facing significant issues: The population is aging; healthcare costs continue to increase; pension plans are strained; and employees are demanding more choice in their benefits options. The result is an unprecedented shift to supplemental benefit options and cost-sharing, heightening the need for effective benefit communications.