Digital distribution

To increase market share and relevancy, insurers need to do more than graft digital strategies onto legacy systems.

The name change will be completed by the end of the year, pending shareholder approval.

Online transactions and major new players in the market are bringing big shifts to the auto insurance business.

AIG, Amica, Legal & General and 8 other insurers among the finalists for the awards honoring best practices in insurance industry IT initiatives and strategy.

Erie, Nationwide and State Farm lead in satisfaction, according to J.D. Power; all insurers benefit by offering highly satisfying customer experiences, which result in increased customer loyalty and advocacy.

The lawsuit escalates a dispute with Oregon Governor John Kitzhaber.

Chad Zenner will drive AssureStart’s digital marketing and branding activities.

Elizabeth Brady will manage branding, advertising, media relations, data analytics, research and business intelligence for the company.

The multiyear agreement is expected to result in improved revenue, data security and market sustainability for ACE clients.

The offering will include full billing, claims, endorsement and renewal functionality for the carrier’s personal lines.

In a flat market, P&C insurers’ success now hinges on customer segmentation, tailored propositions and delighting them with innovative products and services, according to Bain & Co.

Annual payments for uninsured claims total $2.6 billion, up 75 percent in 10 years.

As a result of the acquisition, Guardian will gain a presence on six individual state exchanges.

Online consumers who access social networking sites from a smartphone are more likely to read, comment, like or share content posted by a company than their PC counterparts.

Cheap connected sensors soon could disrupt insurance product creation, distribution, services, pricing, data and analytics and business metrics, according to SMA.

The Government Accountability Office places blame for the site’s rising price on poor planning and supervision of contractors who built the federal health exchange in testimony for a congressional hearing Thursday in the Republican-led House.

The most widely regarded as well as the most vilified state-run operations are experiencing technical glitches and data-management challenges.

Private exchanges change the way employee benefits have historically been offered; now the employee makes the decisions about their health care.

Stonebridge Life, a Transamerica company, turns to the iGO app for Medicare supplement to help speed the annual sales process.

A data analysis reveals that expenses for deductibles and other out-of-pocket costs are changing inconsistently among the four categories of Accountable Care Act plans.