Policy adminstration

Customer service rises in importance as a business driver and cost containment declines, according to Strategy Meets Action.

Specialty insurance unit agreed to buy the assets of MyAssist Inc., a personal-assistance and concierge service, from Noel Group.

“We were the most disrespected brand name on the planet and now we have come back,” says Chairman Steve Miller.

Strategy Meets Action Founder Deb Smallwood discusses the current landscape of mobile technologies, opportunities and challenges that come with it and action items for insurers.Throughout January, Smallwood details each of SMAs five next-generation technologies — analytics and big data, mobile technologies, collaboration technologies, cloud computing and telematics.To find out how the research and consulting firm came to these five, click here. Watch next-gen technology No. 1: Analytics and Big DataCheck back next week for next-gen technology No. 3: Collaboration.

Two people with knowledge of the matter say any decision could be months away.

As we enter 2014, we’re ready to design solutions that change insurance from a backward-facing, financial indemnity product to a continuous, predictive, risk management service.

With big data and machine learning tools and algorithms, the possibilities are endless.

Naveen Baweja will provide leadership and support to the underwriting transformation initiatives component of CNA's multiyear investment to improve business processes and technology.

Research indicates that claims systems and process capabilities vary widely by insurer.

Across the industry, substantial differences exist in claims management processes, and many insurers could realize significant benefits by applying new techniques and technologies.

Geographic information services increasingly are being incorporated into claims processing to predict and prevent losses, speed customer care and better allocate resources.

A new report's finds that insurance CIOs targeted mobile computing capabilities in 2013.

CEO says there’s less business going into the reinsurance market, and there’s more appetite from both traditional players and newcomers.

Obamacare has always depended, both operationally and politically, on an alliance between the administration and insurance companies. But that alliance is vulnerable.

Net income rose to $988 million, or $2.70 a share, from $304 million, or 78 cents, a year earlier.

Tropics completes conversion, implementation of policy, billing and claims software.

Novel and more accessible forms of information from government and private sources represent a new and rapidly growing piece of the big-data puzzle.

Competitive advantage comes from being able to answer any question at any time.

While only three insurers make the list, their ranks improve from last year.

UnitedHealth Group Inc., the biggest U.S. health insurer, said earnings rose 15 percent, boosted by growth in its Optum technology business as well as enrollment gains.