Policy adminstration

Insurance firms face new challenges as they avail themselves of the growing business process outsourcing market.

While scandalous behavior, such as the travails of Eliot Spitzer, grabs headlines, it means little to insurers' bottom lines.

A new architecture and associated document management solution is streamlining enrollment at Unum Group.

Different approaches to complying with regulations create a variety of benefits and outcomes for insurers.

Six Sigma is still mostly a large-carrier practice. However, some of its principles are gaining popularity among smaller firms.

A decade after the standard was first defined, insurers are increasingly adopting XML—along with its promises and challenges.

If teens are in denial about whether they are safe drivers, is in-vehicle technology the answer to monitoring and reducing risk?

Travelers mobilized its Catastrophe Response Team and Farmers Insurance opened a temporary claims location to aid customers.

The insurance firm chose Warren Blesh to lead operations in the new Goldthwaite, Texas office.

Coupled with Valen’s Enterprise Data Warehouse, the product is designed to refine insurer’s pricing process for commercial trucking business.

Ironshore will provide commercial property catastrophe insurance on an excess and surplus basis for risks located in the state of New York.

Norvax Inc. feels the three executives will bring a wealth of business insight and knowledge to the growing company.

The Southfield, Mich.-based specialty property/casualty insurance holding company's goal is to better convey its full range of services in a user-friendly format.

Guidewire’s ClaimCenter completely replaces Main Street America’s three legacy claims systems.

New York Life and MetLife are two insurers making changes to their Web sites to satisfy and educate customers.

The impact of an IASB global insurance standard on systems, data, pricing and capital management will be “life-changing,” says Ernst & Young practice leader.

Advisen-RIMS' "Broker Services and Remuneration Study" shows buyers driving brokers toward services, and moving from commission to fees.

Michael Shunney will oversee annuity wholesaler productivity and lead development of Sun Life’s distribution operations.

Commercial insurer adds overseas worker, customized North American environmental liability coverage options.

BB&T plans to consolidate the UnionBanc Insurance Services offices in San Rafael and Roseville, Calif. into "BB&T-Tanner Insurance" in Pleasanton and Stockton, Calif.