Policy adminstration

Stamford, Conn.- Following a period of cost cutting and reactive spending, insurance organizations with more than $1 billion in revenue will be even more cautious when making their IT spending decisions in 2006, according to Gartner Consulting's Worldwide IT Benchmark Service.

Indianapolis - At least six states are likely to advance rate modernization initiatives this year, a legislative preview prepared by the National Association of Mutual Insurance Companies (NAMIC) reveals.

This year may be the year of consolidation and legacy renewal when it comes to insurance carriers' IT spending, according to industry analysts. And IT budgets will increase slightly over 2005, although there may be trimming back in some areas.The wild card will be the impact caused by Katrina and other hurricanes that wrought such devastation in New Orleans, Florida and other locales in the Southeast.

Listening to an insurance executive talk about replacing an old mainframe-based administration system is a lot like listening to a farmer talk about getting rid of an old tractor.It still pulls a heavy load, but competing farms-especially the larger ones-are bringing in faster models with advanced features that enable them to produce higher yields more efficiently. But these new tractors cost a lot of money and change the way work is done on the farm. How can a farmer afford the new equipment, learn how to use it, modify the work processes, and get all the crops sown and harvested on nature's strict schedule?

In our conservative, risk-based marketplace, change is often described as an oxymoron. But thanks to free enterprise, keeping up with change is not only necessary, it's critical to your success. Perhaps the greatest change has taken place in technology, not only because of automation and the Internet, but because it's finally being recognized for what it is: a critical ingredient to successful business operations.Perhaps Mike Byam put it best during a recent Insurance Networking News Virtual Trade Show session. The vice president of e-business & technology transformation at The Hartford's Financial Services Group said: "The line is becoming blurred between IT and the business. At some point, IT won't be the focus of the discussion. The focus will be one of several elements comprising successful business strategies."

Over the past two years, many carriers, either to their dismay or bewilderment, saw key software vendors fall under new ownership. And it hasn't been simply a case of small fish being eaten by larger fish. Some of the largest names in the software business have been caught in the net. PeopleSoft and Siebel Systems, giants in their markets, for instance, were scooped up in acquisitions.Mergers and acquisitions are always sprung on the market by surprise, and it's difficult to predict or sense when a change in ownership may be pending. What's certain is that such market moves can disrupt even the most meticulously laid plans of IT executives.

Five years ago, when Los Angeles-based Farmers Insurance Group introduced its first agent portal, the carrier believed it was on to something. As a communication vehicle, the portal pushed one-way information in "wallpaper" fashion to its captive and independent agents in 41 states.By 2003, the nation's third-largest provider of personal lines property and casualty insurance provided its agents with simple transactional capabilities by hooking its mainframe to IBM Websphere's "e-agent platform" front end.

ISMIE Mutual Insurance Co., a Chicago-based medical liability insurer, has partnered with The Sullivan Group (TSG), Oakbrook Terrace, Ill., to provide its more than 12,000 insured physicians with access to Web-based risk and patient safety education courses. ISMIE Mutual physicians will have access to TSG's 'failure to diagnose' curriculum, which was designed to help doctors make diagnoses they may miss. Based on analysis of frequently occurring errors, TSG has been able to tailor its curriculum to focus on the highest-impact content and the most critical topics.

After an agency selection process that spanned several months, the National Association of Insurance Commissioners, Kansas City, Mo., has selected New York-based CooperKatz & Co. to promote a national public education program focused on teaching consumers how to select the right type of insurance coverage to fit their needs and how to protect themselves from buying worthless policies from fake insurance companies. In September, the NAIC launched an online fraud reporting system, where insurance companies and consumers can report suspected insurance fraud.

Brookfield, Wis.-based Fiserv Inc. has acquired Xcipio Inc., an East Windsor, Conn.-based Web-based insurance rating and automation solution provider. The acquisition is part of Fiserv's plan to expand its technological footprint in the insurance industry.

LAW FIRM LAUNCHES HURRICANE WEBLOGMcGlinchey Stafford PLLC, a law firm based New Orleans, has launched an online resource for companies with business interests in hurricane-affected areas. The blog, found at www.hurricanelawblog.com, features up-to-date information about post-hurricane legal issues, including insurance, real estate, healthcare, environmental, finance and litigation. The Hurricane Law Blog also offers insurance brokers, finance and real estate professionals and attorneys a recovery resource center and legal articles.

The challenges inherent in big corporate changes can be a losing proposition, but they can open doors to great opportunities.When Merastar Insurance Co. of Chattanooga, Tenn. became an independent property and casualty firm in 2004, CIO Ken Lytle grabbed the chance to update the company's aging systems, and devised a five-year plan that will replace its technologically grizzled V4 legacy system, which runs on an AS/400, with all-new applications.

Considering the insurance industry's adoption of current or emerging technologies, a scene from the movie 2001: A Space Odyssey comes to mind. I remember a scene with a group of our earliest ancestors sitting around grunting and grooming when suddenly a large, polished black obelisk appears.Mayhem quickly ensues. The apes quickly get excited, sniffing and tentatively touching the object, jumping around and exercising their vocal cords.

POLICY ADMINISTRATIONTwo insurance companies have chosen the same vendor for their commercial lines policy administration systems. Secura Insurance, Appleton, Wis., is implementing policy administration, integration and self-maintenance software from AQS Inc., Hartland, Wis. Secura will use the AQS/Advantage Suite for its commercial lines to streamline the underwriting processes and turn around new business and renewals more quickly. Capital Insurance Group, Monterey, Calif., is moving off its AQS legacy commercial policy administration to AQS' Web-centric policy administration solution. CIG will provide its 340 independent agents across the Western United States with the AQS/Advantage Suite.

Should business and it alignment be a strategic initiative across the enterprise or can it be treated on a case-by-case basis within an organization?That question is the subject of some discussion as insurance companies begin implementing their 2006 IT plan. For carriers, the answer lies within the industry's unique approach to doing business, emphasizes Tushar Hazra, Ph.D., senior consultant with Cutter Consortium, an Arlington, Mass., IT consultancy.

Executives at Atlantic Charter Insurance Company wanted to take one step forward. But they didn't want to take two steps back in the process.Although the company had been successfully growing for many years, Atlantic Charter leaders realized they needed an integrated information technology system if the Boston-based workers' compensation insurer stood any chance of staying to course-or of moving ahead at a quicker clip.

FIRSTLOGIC, PITNEY MERGER CALLED OFFFirstlogic Inc., a La Crosse, Wis.-based provider of enterprise information quality solutions, and Pitney Bowes Inc., Lanham, Md., have agreed not to extend their merger agreement. This concludes Pitney's planned acquisition of Firstlogic, which had been publicly announced in September. After reviewing the second request for information issued by the Federal Trade Commission, the two companies decided not to proceed further with the acquisition, according to Eric Lieberman, president of Firstlogic.

Boston - Under an amended Terrorism Risk Insurance Extension Act (TRIA) law, insurance companies' loss retention will grow incrementally over the next two years, but will vary depending on the severity, location and timing of any future attack and on an individual insurer's actual book of business, according to AIR Worldwide Corp., (AIR). The Boston-based risk modeling company, which helps insurance companies manage the financial impact of catastrophes and weather, conducted an analysis of TRIA's potential impact on insurers. The Act was signed into law last week and extends the Terrorism Risk Insurance Act of 2002 (TRIA) through the end of 2007.

Jersey City, N.J. - With insurers still calculating their losses from a year of catastrophic events, the U.S. P & C industry's net income after taxes rose 4.4%, or $1.2 billion, to $28.8 billion in nine-months 2005 from $27.6 billion in nine-months 2004.

Jersey City, N.J. - The Terrorism Risk Insurance Extension Act of 2005, signed into law by President Bush, does not contain revisions that would affect insurers' use of a portfolio of terrorism insurance tools, endorsements and related rules from ISO, a New Jersey-based risk management services provider.