Practice and client management

How to build a more resilient and efficient CAT playbook through communication automation.

INSTANDA CEO Tim Hardcastle discusses the risks and rewards of launching an insurtech.

Kin, a direct-to-consumer insurance provider, has started a mortgage broker in Florida which also takes loan applications through a call center or online.

Mental health is the number one workplace safety concern for employees, according to Pie Insurance's 2025 Employee Voice on Workplace Safety Report.

Consumer-facing applications like chatbots and personalized product recommendations make interactions faster, more tailored and more transparent.

Prepping clients for natural disasters and climate emergencies should start with coverage and end with estate planning.

Understanding the factors that can lead to new product failure and learning the keys to successful outcomes.

Insurers are reimagining operating models, products and value propositions.

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to improve the customer experience.