AI-based customer service technology company provides insurers with more sophisticated assessment of claimants needs and how to serve them.

Unlike previous generations, these digital natives expect seamless, personalized experiences that integrate effortlessly into their daily lives.

The company's AI courses and certifications will be free of charge and available to anyone through the end of 2025.

As carriers get more experience with implementing new AI technology, they are becoming proactive about meeting regulation and ethics standards before outside forces impose them.

Insurers continue digital transformation for operational excellence across the value chain.

Many people are jumping on the AI bandwagon without asking the most basic questions. FICO Chief Analytics Officer Scott Zoldi, who holds a Ph.D. in theoretical and computational physics from Duke University, has been in the business long enough to see the warning signs.

Password requirements are often needlessly complex, according to the standards-setting body, which has proposed rules for government agencies.

Federal Reserve Gov. Lisa Cook called for weighing the costs and benefits of artificial intelligence, and flagged bias and fraud as areas of concern.

A new AI-powered platform can protect businesses from the impacts of costly power outages.

In this compilation of top matters affecting the insurance landscape, Nationwide and other insurance agencies further explore artificial intelligence, and experts offer tips on preparing for hurricane season and more.