Research

Erie Insurance, NJM and Liberty Mutual rank highest in overall customer satisfaction, according to the 2025 J.D. Power U.S. Auto Claims Satisfaction study.

October 30
2 Min Read
Bayerische Motoren Werke AG Electric Automobile Assembly Line
A person looking at a laptop on a desk with a book and plant
InsureThink

Insurers should adopt a customer-first strategy that fuses high-tech tools with high-touch engagement.

October 30
4 Min Read
Insurance claim form stamped "Denied"

A commonly used standard for property and casualty insurance will offer a carve-out for generative AI liability starting in January. Startups like Testudo, Vouch and Armilla AI stand by to scoop up that business.

October 30
8 Min Read
An aerial view of people working together at a large table.

Brooke Vemuri, VP of business transformation change and engineering at Legal & General America, shared about the tech transition during M&A activity.

October 28
3 Min Read
Flooding on a street with parked cars
InsureThink

How to build a more resilient and efficient CAT playbook through communication automation.

October 28
4 Min Read
An aerial view of fire damaged houses.

Edison International Chief Executive Officer Pedro Pizarro said it is likely that the company's utility equipment could be found to be associated with the start of the deadly Eaton Fire.

October 29
1 Min Read
An aerial view of several houses, some fire damaged

Hedge funds speculating on wildfire insurance claims in California were just dealt a legal blow.

October 6
5 Min Read
Gavin Newsom addresses media at wildfire site

California governor's executive order tasks insurance regulator and other state agencies to make recommendations on mitigating wildfires, insurance affordability and availability, expediting insurance claims and more.

October 1
2 Min Read
A restaurant, behind a row of barrels, burns during the Palisades Fire in Los Angeles on Jan. 7, 2025

New law, SB 429, California Wildfire Public Catastrophe Model Act, depends on the state's university system and its resources to check insurers' and regulators' risk modeling.

September 23
3 Min Read
Panel from the 2023 Women in Insurance Leadership Conference.

Digital Insurance has announced the honorees for the 2024 Women in Insurance Leadership, WIL NEXT and Lifetime Achievement recognition programs.

May 14
3 Min Read
Lauren McKinzie

Lauren McKinzie is the operations manager, channel partnerships for Obie Insurance.

May 21
2 Min Read
How to succeed in today's changing insurance environment

Skills professionals need to succeed in today's technology-focused environment.

39 Min Read
The Dig In Podcast
A person holding a holographic image that reads AI

Andy Moss, CEO of SEND, looks at the evolving role of AI in the insurance industry and the future of the insurtech landscape.

October 15
16 Min Read
Headshot of Tim Hardcastle.

INSTANDA CEO Tim Hardcastle shares some of the lessons he's learned from launching an insurance technology firm.

October 1
33 Min Read
A person applying for workers compensation on a tablet.

Digital Insurance speaks with Rob Evans, director, claim process technology at Broadspire, about how technology is being deployed in workers' compensation.

September 11
15 Min Read