Chris McMahon

Tina Workman, VP of accounting and assistant treasurer at Shelter, talks to INN about the challenge of re-engineering business processes with long-time staff as the company moved from a green-screen environment to cloud-based software.

Version 3.0.10 of the core systems suite offers prefills and shortcuts intended to save time, as well as document management functionality.

Anticipated benefits of the new core systems suite include greater automation and streamlined processing, faster time to market, improved data integrity and lower cost of ownership.

While mobile applications are seemingly everywhere, insurers – especially midsize and small ones – have been slow to adopt the technology. But some vendors now offer off-the-shelf products and services to push the technology and resulting savings to smaller insurers.

Matthew Eagle will be responsible for providing thought and resource leadership across the EMEA and AsiaPac regions and developing catastrophe modeling and analytics propositions.

Supported by the Accenture Cloud Platform and using Microsoft Azure, the suite is intended to enhance underwriting effectiveness, reduce loss costs, improve customer retention and drive profitable growth.

Progressive telematics manager Dave Pratt walks INN through the company's new approach to acquiring Snapshot customers.

Mobile devices and apps provide immediate access to contextually relevant information, speed tasks and increase productivity by putting tools and other problem-solving capabilities into their users’ hands.

Vince Cole previously was EVP of global strategy and business performance.

Metromile CEO talks to INN about the challenges and opportunities of the carrier's deal to provide per-mile insurance coverage to Uber ride-sharing drivers.

After a single auto insurance claim of $2,000 or more, drivers can expect their premiums to rise by two-fifths, according to a study by insuranceQuotes.com, an insurance aggregator and consumer information company.

The P&C insurer is modernizing its claims practices, enhancing overall customer service, claims response and expenses management.

Firm claims that using the application, some clients have experienced as much as 10-to-one returns.

P&C rates increased 1 percent, while personal lines were up 3 percent in October.

The longer insurers wait to pursue a policy admin transformation project, the less likely it is that they will gain a competitive advantage with their upgrade.

Gartner finds the number of organizations investing or planning to invest in big data technologies has increased significantly though the number of implementations remains low.

Just days before this issue, which contains our security cover story, went to press, we got some interesting news: 1.2 billion unique usernames and passwords and 542 million email addresses were reportedly stolen from 420,000 websites, according to The New York Times. The websites ranged from Fortune 500 companies down to small online retailers.

Three recent HR moves demonstrate that large life insurers recognize customer experience as a strategic differentiator.

This growing combination of real-time data collection from remote sources, wireless connectivity and analytics could affect virtually every aspect of insurance.

Satisfaction highest among 'Loyal Advice Seekers;' Auto-Owners, State Farm and The Hartford lead the pack, J.D. Power says.