Joe McKendrick

Not only is the API economy delivering business advantages, but also elevating the careers of IT professionals from systems maintenance roles to digital “provocateurs.”

For insurers, the key is to step up with new types of ways to think about offerings.

We've seen “consumerization” continue to sweep through organizations, brushing aside the older ways of managing IT shops.

With IBM's acquisition of The Weather Company and its large insurance customer base, Watson analytics may be able to help assess weather risks days before things happen.

Lately, CIOs have been overwhelmed by the big data tsunami, as stated in a recent report out of Experian.

Eighty percent of IT executives feel that IT departments have too narrow of a scope to be able to effectively ramp up the speed at which they delivery digital capabilities.

No matter how many tools get introduced to workflows, there will always be a need for human judgement, oversight, and, most importantly, imagination.

Any given application may be the only point of contact a customer has with an insurer -- so it's important to take their experience seriously from the start.

Everyone is talking about the digital experience, but what does it really mean to go digital?

“Frictionless” is a word that gests used a lot by vendors, but if everything were as frictionless as promised, we would be in cyber-heaven, wouldn’t we?