Joe McKendrick

Not only is the API economy delivering business advantages, but also elevating the careers of IT professionals from systems maintenance roles to digital “provocateurs.”

For insurers, the key is to step up with new types of ways to think about offerings.

We've seen “consumerization” continue to sweep through organizations, brushing aside the older ways of managing IT shops.

With IBM's acquisition of The Weather Company and its large insurance customer base, Watson analytics may be able to help assess weather risks days before things happen.

Lately, CIOs have been overwhelmed by the big data tsunami, as stated in a recent report out of Experian.

Eighty percent of IT executives feel that IT departments have too narrow of a scope to be able to effectively ramp up the speed at which they delivery digital capabilities.

No matter how many tools get introduced to workflows, there will always be a need for human judgement, oversight, and, most importantly, imagination.

Any given application may be the only point of contact a customer has with an insurer -- so it's important to take their experience seriously from the start.

Everyone is talking about the digital experience, but what does it really mean to go digital?

“Frictionless” is a word that gests used a lot by vendors, but if everything were as frictionless as promised, we would be in cyber-heaven, wouldn’t we?

As insurance companies increasingly digitize their operations, reach out to customers via apps and online services, and employ big data analytics for everything from telematics to fraud prevention, any hiccups in software delivery may mean delays and losses.

Many insurers are looking to redesigning systems to better support analytics, but it may be better to develop them as separate sideline to be tested and merged into the organization when ready.

Insurance companies are major consumers of IT outsourcing services, but there are hints that carrier CIOs are rethinking their outsourcing strategies.

Insurers clearly appreciate the greater insights into policyholder risk factors from connected cars and homes.

Half of surveyed software developers don't feel they can work with the Internet of Things. Can insurers take the lead?

IT leaders are spending too much time down in the engine room, when they should be up on the bridge helping to steer the ship.

Once a digitally savvy company from an “adjacent industry” such as web services has a wrap around your customers, what’s to prevent them from embedding their own insurance products?

With everyone interpreting what they feel as the be-all end-all description, perceptions of digital are filtered by the observer.

Technologies such as predictive analytics are not a slam-dunk. The business needs to decide exactly what kind of data matters, and how this may change day to day.

The user experience can make or break an application. Here are five ways to measure whether it’s positive or negative.