Customer experience

Mike Clancy will lead technology efforts around claims processing and customer experience for the company.

The claims process is where we deliver on the promise of being there for customers when they need us most. Here's how use technology to make it easy for customers to get their benefits as quickly as possible.

Once it becomes socially normal to have a personal relationship with an artifical intelligence, insurers’ (and many other service industries’) sales and service processes will change dramatically

Understanding the benefits of outside-in thinking, insurers are finding ways to leverage tech firms and other innovators.

Business owners demand faster service, and that's where big data comes in, says Gina Papush, chief data and analytics officer.

Allstate has always had a lot of data, but chief data officer Floyd Yager says the company now is using big data to be more customer-centric.

The life insurer is taking the lead on leveraging wearables to improve the onboarding experience. "The ability of this data, and predictive modeling, to offer the client a more streamlined and more personalized underwriting process, is crucial," says Brooks Tingle, SVP of insurance marketing and strategy.

I’m proud to announce the new insurancenetworking.com is live and ready to provide a better experience for all our readers, on any platform you choose to interact with us.

Workers’ comp insurer intends to offer web-based service options to customers and independent agents; will integrate Agencyportal with Guidewire’s PolicyCenter.

Though changes in the insurance business could lead to disintermediation of traditional distribution methods, USI CIO Stewart Gibson says his company is prepared to compete. Part 2 of 2.