Customer experience

App brings Microsoft’s newest platform and operating system into GEICO's mobile app catalog.

J.D. Power ranks top 24 insurers based on purchasing experiences, satisfaction; survey also finds that when consumers do shop for insurance, almost half switch insurers.

The proportion of life insurers now offering e-signatures in their dealings with customers or agents has increased to 74 percent from 47 percent over the past five years, according to “Have E-Signatures Finally Arrived? An Update for Life Insurers,” from Celent, a research and advisory firm.

Of those currently using smartphones to make payments, 60 percent said they would increase their usage if they could track receipts, manage personal finances (56 percent), or show proof of insurance (56 percent) or a valid driver’s license (54 percent).

The managed services are designed to address safety by combining data and video analytics with real-time driver feedback and coaching.

RetailFirst website contains information for current insureds, prospective policyholders and agents.

Latin American and Caribbean directory is the latest in a series of apps aimed at international audiences.

Satisfaction with the auto claims experience declined in early 2013, as claimants noted an increase in repair costs, according to the J.D. Power and Associates “2013 Auto Claims Satisfaction Study—Wave 2.”

The voluntary program includes a GPS-enabled device that records and reports driving data, so parents and teens can talk about safe driving behavior and track progress.

Health plan provider looks to build custom application's using the mobile and multi-channel platform provider's KonyOne Platform.