Customer experience

Less than a month after releasing a report that pointed out the soaring sales of cyber insurance, Marsh announced today that Matt McCabe, a former congressional advisor on cyber security, has joined Marsh’s growing Network Security and Privacy Practice as an SVP. In his new role, McCabe will be responsible for advising clients on emerging cyber security trends and issues and ways in which they can address their unique data and privacy needs.

With questionable claims numbers and fraud costs expected to grow through 2016, Aite Group outlines emerging techniques and technologies to stem the tide.

Interactive Intelligence Group Inc., a provider of unified IP business communications solutions, has launched a new cloud-based communications-as-a-service solution for small contact centers. The new product, CaaS Small Center, is designed for organizations with between 10 and 50 contact center agents.

A new book breaks down a tech-savvy approach for insurers looking to decipher the habits of online consumers.

Now available on Android, iOS and Kindle Fire devices, the insurer’s Pocket Agent is designed to simplify the claims process.

Agents, carriers and vendors come together to discuss the importance of equipping every team member with real-time technology.

In less than a minute, Celent Senior Analyst Mike Fitzgerald outlines how social media should fit into your business infrastructure.

Enhanced app is designed to enable direct access to member identification cards via smartphone.

FinSecure partnered with SBS to implement several customer service advancements in one fell swoop.

The phase where companies focus on accruing millions of followers and likes is ending; a focus on influence is what should replace it.