Digital Platforms

Insurers offering retirement services are learning that attention to detail and improved communication dramatically boosts customer retention and satisfaction rates, a survey finds.

J.D. Power says health plan members are more satisfied when provider and payer are part of the same organization; ranks top 3 carriers in 17 U.S. regions.

Michael McRaith was picked by Treasury Secretary Timothy Geithner to run the newly created office.

Appeals Court upholds dismissal of shareholder lawsuit against company directors and executives.

OnStar and other remote services provide many benefits, but also open the door to theft and vandalism.

Troubles are mounting for the health insurer over loss of several server drives containing enrollee and employee information.

Similar to New York Life and Nationwide, Allstate says it's looking to add more agents all across the country.

Modeling firm gauges total insured loss from Japanese quake to be $12-25 billion.

Emerging technologies could spark product innovations that change the way the industry serves customers. But insurers must match technologies with strategic goals.

Reduction of costs and risks drives the convergence of IT and operational technology, Gartner says.

Economic, compliance and geopolitical risks are top of mind at ERM symposium.

The 5-member panel would replace the Consumer Financial Protection Bureau director, a position that is yet to be filled.

Aflac’s situation with comedian Gilbert Gottfried’s Twitter comments about the Japanese disaster has shown that insurers must develop well-defined and well-communicated social media usage policies.

In complex mobile environments, today’s information worker is adapting at a fast pace, and technology and processes must keep pace.

Agencies offer differing views on the impact insurers will bear as a result of the Japan earthquake and tsunami.

A management consulting firm that focuses on management information systems offers lessons learned in light of the recent disaster in Japan.

Aflac, Swiss Re and The Hartford are among those named to Ethisphere's annual ranking.

Despite insurers' annuity sales rising in recent months, banks have been less fortunate.

With growing uncertainty over Japan’s crisis, insurers’ stocks shaped by certain exposures.

Growth strategies, expense reduction and improving underwriting results top personal lines insurers’ priority lists, Novarica says.

The enhancements are intended to help underwriters and agents to better assess and price crime risk.

Apple plans to include NFC technology in future iPhone and iPad versions, but may disappoint insurers hoping for mobile pay capabilities in the present.

Insurers may want to keep an eye on the data centers, and cloud and other services providers affected by the temblor and tsunami.

Preemption experts say the reg reform law left preemption largely untouched despite ambiguous language that consumer advocates and others see as weakening it.

As the reality of devastation and loss of life sink in, some seek to point the finger of blame at technology.

Reinsurers expected to sustain heavy losses in wake of Japanese tragedy.

A source says the reason may be "the lack of a clear standard across the industry" for mobile payments.

Three insurers representing PCI, NAMIC and the Big I testify before Congress calling for reformation of the National Flood Insurance Program.

Transactions increased by 35%, but insurers were generally “cautious in their plays,” notes new Conning study.

Documaker’s Internet-based policy production capabilities designed to streamline processing, facilitate new business.

Based on early calculations and modeling conducted by AIR Worldwide, insured property losses from the Mw9.1 earthquake that struck Japan on Friday will range between 1.2 trillion JPY to 2.8 trillion JPY. Using today’s exchange rate of 81.85 JPY to the dollar, this translates to a range of between 15 billion USD and 35 billion USD.

Industry responds as scope of disaster comes into focus.

It is still unclear what the aftereffects will be on the insurance market following the largest earthquake in 300 years in Japan.

U.S. P&C industry premiums grew at their fastest rate since 2006; Balboa and GEICO recorded best underwriting profits in 2010.

House Republicans sent a letter to regulators saying that businesses and consumers are "stymied" by a number of factors and urged them not to rush rulemaking.

State Farm, FM Global, Jackson National Life, QBE and others released their year-end numbers.

A new report says the economy will continue to stall growth in insurance, and points to technology as the competitive differentiator, yet IT budgets are not increasing significantly.

Last year, Assurant collected roughly $2.7 billion of premiums through its specialty insurance division, making force-placed insurance the company's most profitable segment.

Though currently not in heavy demand from consumers, life insurance mobile apps could turn into a necessity in the next two years.

A dependency on multiple document systems and on IT departments to maintain them stands in contrast to a growing customer need for electronic communications.

New report analyzes how social media tools have altered the concept of “word of mouth” experiences.

As part of a broader mobility strategy, telematics has the potential to fundamentally transform the customer/insurer relationship.

Gartner offers tips for buyer protection in cloud contracts.

TransUnion's Insurance Risk Index for Q4 2010 is 0.2% lower than Q4 2009.

At Novarica meeting, CIOs discuss the challenges they face in an era of rapid technological change.

Aflac, GEICO expansions planned.

Q4 2010 variable annuity sales rose 18% year-over-year to $37.6 billion, says the Insured Retirement Institute.

Total annual indexed annuity sales surged 6% to more than $31.4 billion while income annuity sales rose 2% to more than $8 billion.

A.M. Best affirms Chubb and CNA; Moody’s affirms Penn National, changes Assurant’s outlook; S&P gives negative outlook to Old Republic.

INN recalls accomplishments of past honorees, sets date for new meeting.

Analyst says mobile applications, platforms and devices, though on the horizon, will "revolutionize" BI applications.

New Forrester report reveals how customers view their financial services firms—USAA once again led the ranking, with State Farm and Farmers trailing behind.